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I had some rats in the house, called terminix (Petaluma branch) their salesman said I needed $1600 in repairs to block where the rats were getting in. When the technition came he only found a couple of places that needed repair and was here a couple of hours.

Pretty good rate for them-over $700 and hour! The salesman did not tell me that the insulation they were planning to blow in was not recommended for people with allergies-which I have. Their office was dysfunctional, didn't call to tell me workers were coming.

The home office did not address my concerns about price gouging. Be careful with Terminix-they think they're too big to fail and give terrible service.

Reviewer is in unhappy mood. This person is quite happy with technicians that did their job and had product available and tech who service home and stated that there is a room for improvement of management and being lied to and charged. Please immediately contact the author of this review to discuss poor customer service of terminix customer care and associated monetary loss in the amount of $1600. Terminix needs to issue a full refund according to poster's claims.

Other people also mentioned terminix customer care in their reviews. You may find this information helpful for further shopping at Terminix.

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