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I had some rats in the house, called terminix (Petaluma branch) their salesman said I needed $1600 in repairs to block where the rats were getting in. When the technition came he only found a couple of places that needed repair and was here a couple of hours.

Pretty good rate for them-over $700 and hour! The salesman did not tell me that the insulation they were planning to blow in was not recommended for people with allergies-which I have. Their office was dysfunctional, didn't call to tell me workers were coming.

The home office did not address my concerns about price gouging. Be careful with Terminix-they think they're too big to fail and give terrible service.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1600.

Preferred solution: Full refund.

I liked: Technicians that did their job and had product available, Tech who service home.

I didn't like: Management, Being lied to and charged, Customer service providers, Total waste of time and money.

Company wrote 0 public responses to the review from May 25, 2016.
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