We purchased Termite Protection Insurance from TERMINEX in 2003. recently we had a mold problem in the house.
We got a mold inspection done and got a lab reort showing presence of mold in our home. Then we hired a Mold remediation company to clean upold. when the remediation company cut the drywall around windows in bed rooms they noticed termite damaged dead wood in the window frames. We immediately called local Terminex office in West Palm Beach, FL.
they sent a Technician to inspect. he took pictures of the damaged wood frame and sent the same to his boss in West palm Beach office. Later we got a call from Mr Reynolds, manager, West Palm Beach who informed us that there is no claim and they will not pay any money for the damage. It is absolutely unfair .
The company is ripping customers by collecting premiums but not paying when there are legitimate claims. Is there a legal remedy for us?
Monetary Loss: $3000.