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We have had Terminix's Ultimate Protection plan for over 25 years. We recently found evidence of termite damage in our home and when we contacted Terminix they refused to make repairs because they said it was old damage from 25 years ago.

A different termite company found evidence of new termite trails and exit holes in an area with a new window installed just a few years ago. Both the Teminix inspector and the termite manager missed or overlooked the evidence.

They offered to retreat the house but not to cover repairs. No further response from either local or corporate office.

Reason of review: Warranty issue.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

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