I have had their "Termite Guarantee" for years and we find termites in our fence and they say it is not covered. What a shock and a bait and switch.
I talk to some "liaison specialist" at their corporate office who just gave me the run around. We are obviously not going to renew our pest control ($285)and termite ($279) annual contracts when they expire. You would think they would want to keep a customer that has been with them for over 20 years. I wish I had known this before I wasted all the past payments for their "guarantee.
What a big DISSAPOINTMENT!
Reason of review: Warranty issue.
Preferred solution: Deliver product or service ordered.