We just recently bought a home that had been under a termite contract for 12 years with terminix. We kept the contract because it had been explained to us that there was no active termites at this time but years ago they had a termite problem that was taken care of.
The old homeowner was using terminix as a preventative measure and additional damage warranty for any new damage. The day after we closed on our house we began to remodel and uncovered a huge amount of damage with active termites in one area. I called Terminix in right away! The inspector showed us the termites and scheduled a treatment for the next day form 9-11.
Needless to say the specialist was over an hour late with no phone call and refused to do any treatment because he did not see active termites and he was not feeling well. I immediately called the office to complain and was directed to a manager. As I was speaking to the manager I just so happened to mention the fact that the previous owner had a damage warranty. As soon as I mentioned that the entire tone of the conversation changed and she became nasty!
They refused to take responsibility for the new damage because they are claiming a break in contract from the old owner and us. We are fighing it and I will get money from them lol
BUYER BEWARE!!!! DO NOT USE THIS COMPANY