I have a contract (for years) w/Terminix. I called for a service inspection when I saw a billion termites swarm from my house today.
They said they would be out between 3-5pm. At 6pm I called the 800 number to let them know that no one came out. I got disconnected and had to call back. This time, they said I would get a call from the local manager.
At 7pm I called the 800 number again to let them know the manager didn't call. They said, it would be unlikely that a manager would have gotten the message since most leave the office by noon.
And that's how I spent my Saturday.
Product or Service Mentioned: Terminix Pest Control.