My parents are 92 & 97 yrs old and Terminix had them on an automatic quarterly schedule for bug treatments for years at a cost of $122 per treatment. They live in Ohio so in Dec when it was 0 degrees Terminix is spraying for bugs on the outside of my parents condo unit for $122!
They had a treatment on 3/22 and then got an automated call on Fri 5/29 at 4:30pm saying they were coming again on 6/1. I called and was told this was their 3 mo scheduled treatment. I said you're 3 weeks early and I wanted to cancel the service altogether. He said he could postpone the service but not cancel and I needed to talk to another dept.
After 15 min on hold I was told I had the wrong dept. Long story short I was put on hold 3 times for a total of 25 min before I was given confirmation of the cancellation of any future services.
Product or Service Mentioned: Terminix Pest Control.
Reason of review: Poor customer service.