Klahanie, Washington
Not resolved
Customer service
Diversity of Products or Services

I had a moisture ant issue that needed to be resolved. The salesperson, Rick Owens, made a series of promises (written down on paper) that were never upheld by the technician.

The technicians either never came on time, claimed that they were not qualified to do the tasks that I signed up for with the sales rep, or just never showed up for their follow-up appointments. I ended up canceling my account and asking for a refund.

I was fooled by a seemingly friendly salesman who made empty promises to get his commission. In the process, I wasted a lot of time waiting for insufficient service.

Product or Service Mentioned: Terminix Pest Control.

Reason of review: Poor customer service.

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