3 comments

I cancelled a treatment date with terminix and they supposedly showed up and did the treatment anyway- at least that is what the bill I keep getting states.After countless phone calls and emails, I was told the issue was resolved and they would credit my account- that took about 1 month.

Now I keep getting billed for the treatment that I cancelled. When I contacted customer service I was given a HUGE run-around. The issue is still not resolved and supposedly the Executive Services Offices are now working on it.

Needless to say that I cancelled my services with Terminix in October, right after this instance as it was not the first time.So far this has been an on-going mess since late October.

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amwmejm
#281545

If it is still ongoing tell them you will pay when they send you a signed copy of the statement. If you did not sign for the treatment then you do not have to pay for it.

Anonymous
#254643

Just had the same awful experience!They came and sprayed and said it was under my contract.

It wasn't!

They billed for extermination in Novemeber when there weren't any bugs, I didn't contact them!They refuse to accept No for an answer.

Anonymous
#222987

Call 901-766-1400 and dont speak to anyone except Sally Archibald, she is the Executive Assistant to Tom Brackett the President of Terminix.You will immediately get a response from the Region Manager.

You will get your issue resolved that day. As a former Branch Manager I can urge you to never use their services again. If you speak to anyone other than Sally you will continue to get the runaround.

Find a local owner operated company and you will have a better chance of actually getting quality service.Hope this helps.

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