Petersburg, Michigan
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Had terminix come out for a pest problem last dec. they set bait / traps and said they would be back in a couple months to check them / retreat....They never returned but i did receive bills for the services....

Tried to go through corporate with the complaint was contacted by the local branch manager who basically said if my guy said he was there then he was there and you have to pay.

I explained he was not there due to the fact that neither my wife or myself let him in ever again so he could not of checked the traps that were in the house.. He stated well he probably provided a service out side the house,... mmm..... outside the house?

when the traps are inside? and its winter? what did he spray for ? snow spiders????

yeah i am not paying for services i never received but the branch manager was no hearing it.... turns out they really don't care about happy customers just billing you every three months and you will pay or they will send it into collections.. and forget corporate that was a hour on the phone with 6 different people and none that could help.....Terminix is a complete waste of money and a scam i hired another company who provided great service and went out of their way to make sure we were happy customers.... They are a big name who just wants to make money not life long return customers.....

I would give them a negative 3 stars.... NEVER NEVER USE THEM!!!!!!!

Product or Service Mentioned: Terminix Manager.

Reason of review: Poor customer service.

Monetary Loss: $280.

Preferred solution: Price reduction.

I didn't like: Being charged for services not performed.

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Terminix has been a complete disappointment, unprofessional. Customer service listens and does not care.

Puts notes on computer but our terrible destructive results of the terminites has not been corrected. I waited weeks for satisfaction non coming.

I am still waiting for the rep to come.

Reps do not answer texts, voice mail box is full,

and make you wait and do not show up.

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