Anyone considering employing Terminix for pest control : be sure to read the contract and do not accept anything else (verbal instructions or promises from anyone at any level). They will attempt to beguile you into accepting an unlimited duration contractual obligation and include the unacceptable renewal clause as very fine print in the contract.
The contract itself will not be dated. We signed for one year 8/11/17. They attempted to charge us another $806 on July 4, 2018 ( ! ) for a year's service.
The contract indicates that you must cancel, in writing, 30 days before renewal or be automatically charged.
They will "tell" you over the telephone that a call is adequate to cancel - BUT THIS IS A LIE. They promise to return your call with cancellation verification but that does not happen. ANOTHER LIE. Having a deep, innate suspicion of such tactics, we blocked our credit card from this vendor ...
and they tried to charge us (on July 4 ! ) but ran into a brick wall when the credit card company denied their attempted charge.
I've now sent a written cancellation, served via Certified Mail return receipt requested in excess of the 30-day clause. That should be that as I now have ironclad proof of timely cancellation - but, BEWARE OF THE LIARS AT TERMINIX unless you want to lose $800 or more.
Product or Service Mentioned: Terminix Pest Control.
Reason of review: Order processing issue.