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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

have been in having service with terminix 3 years now, with in the last year we've had issues regarding this company/the branch in the area. Last summer when we paid to have the baits checked/replace it did not happen.

The person came walked around our house opened a few baits and checked them, claimed that all the baits were fine and did not need replaced. However, the company still took the entire amount that was paid to have the baits replaced. This summer, we paid for the same thing to happen. We even called the company to see when they were suppose to come change/check the baits and they gave us the date and estimated time of arrival; which was suppose to be July, 26th.

Of course, that was day that we were busy, and did not see anyone come. We decided to go pull the lids and check the bait ourselves come to find out once the bait for pulled out it crumlbed in our hands. You could tell that the bait was aged and has NOT been changed. This company is a joke, all they do is steal money from people looking to prevent pest from destroying their homes.

Would NOT recommend using their services, look elsewhere.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Trying to steal from me, Fraud, Poor coordination, Dealing with terminix local management.

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