Blackfoot, Idaho
Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Service Scheduling
Value for money

This is in regards to Customer Service Person Mike, #8309-MAH. I cancelled my Terminix service after 1 year and have since called, been told I have a balance of zero, and have not received anything further from Terminix.

Until today when I received a collection notice. I called and Mike was arrogant, told me that it was my responsibility to tell them my address of 7 years ago was not the billing address, but the billing address should be the current address they were servicing (ridiculous and obviously a mistake on their end), and then proceeded to tell me I was lying about calling and being told I have a balance of zero.

He argued over my speaking and repeated himself and made rude accusations throughout the conversation. Very disappointing as the service Terminix provided was actually good.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Old billing address policy, Problem resolution, Call center not getting me through to management.

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