Have paid for annual Service; Been local Terminal Customer over 15 years. Requested an in home service.
Spent 3 days trying to get Customer Service to respond.
Kept saying information was going to local level in Alexandria, VA but no one was getting in touch with residence/client.
Said home service call was confirmed but one showed up nor called.
Each day called in I received additional excuses and no explanations as to why I was not being contacted or the services not being performed. I think we need to return back to local service and eliminate the Master Service line which is not working satisfactory for customers.
This reviewer shared experience about poor customer service and wants this business to have the product delivered. This person is overall dissatisfied with Terminix. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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