Not resolved

Have paid for annual Service; Been local Terminal Customer over 15 years. Requested an in home service.

Spent 3 days trying to get Customer Service to respond.

Kept saying information was going to local level in Alexandria, VA but no one was getting in touch with residence/client.

Said home service call was confirmed but one showed up nor called.

Each day called in I received additional excuses and no explanations as to why I was not being contacted or the services not being performed. I think we need to return back to local service and eliminate the Master Service line which is not working satisfactory for customers.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Jul 30, 2016.
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