Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Service Scheduling

I was told a service tech would be at my house between 5-7 pm, and I would receive a phone call earlier in the day confirming the appointment. I did not receive the phone call and supposedly the tech knocked on my door.

I have two dogs that go nuts barking when anyone knocks on the door. So I doubt there was a knock at all. Why didn't they ring the doorbell? Why did I not receive a phone call if they supposedly were here and I didn't answer the door?

When I called customer service, they apologized of course, but didn't seem very surprised. I was asked if I wanted to reschedule, and I asked if I did, could I get someone from another branch. I would question the quality work from the no show branch. I was told no.

I was asked if I wanted to rescheduled or not, I said not. She said ok like it was no big deal.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

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