I was told a service tech would be at my house between 5-7 pm, and I would receive a phone call earlier in the day confirming the appointment. I did not receive the phone call and supposedly the tech knocked on my door.
I have two dogs that go nuts barking when anyone knocks on the door. So I doubt there was a knock at all. Why didn't they ring the doorbell? Why did I not receive a phone call if they supposedly were here and I didn't answer the door?
When I called customer service, they apologized of course, but didn't seem very surprised. I was asked if I wanted to reschedule, and I asked if I did, could I get someone from another branch. I would question the quality work from the no show branch. I was told no.
I was asked if I wanted to rescheduled or not, I said not. She said ok like it was no big deal.
Product or Service Mentioned: Terminix Customer Care.
Reason of review: Poor customer service.