They never call back, they've been out 3 times to spray for bugs and we still have them. They have me on a payment plan but I get 3-4 voicemails a day telling me to call them about my account.
When I called they told me they report to the credit bureau after 120 days if not paid in full. My contract says 12 months. I've called them about 20 times and nobody will call me back.
I made a double payment the other day when my computer acted up and they won't refund that extra payment even though I'm on a payment plan. They want me to pay $1300 for a service that doesn't do their job.
Product or Service Mentioned: Terminix Customer Care.
Reason of review: Poor customer service.
I didn't like: Blatant lies, Lack of accountability, Discrepancy of what was promised and reality.