Product: Terminix Customer Care Clear all filters (116 of 116 reviews match)
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We had a contract with Terminix to do outdoor pest control service. The scheduler would set a date for the service person to come to our home but would not show up. Just recently I made 9 phone calls to the Terminix Company trying to understand why they kept scheduling...
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Anonymous
Anonymous

same here as well in Memphis, TN AND Nacogdoches, TX. I own two houses and am getting ready to fire Teminix for the same reasons...

1.0
Product
Terminix Customer Care
I didn't like
  • Cannot speak to local mgr to resolve a complaint
#1123533
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Terminix had a technician come to my house on October 5, 2017, without giving me any prior notice -- no phone call, email or postcard. Of course, nobody was home because this was a weekday. I called the office and they told me that the technician treated the exterior...
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Terminix Customer Care
#1118196
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We have had terminex service in our home on more than one occasion.When you call to make an return visit company either cancels or does not show, or shows when it is convenient for them. We have had issues with roaches, they seem to make them worse every visit. I under...
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1.2
Product
Terminix Customer Care
I didn't like
  • Customer service providers
  • Canceled service
#1106530
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Terminix - They apparently have to many customers

#1132659
1.0
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I had scheduled a quote between 3 and 5 I called at 545 and asked they said no we just had it noted you requested but not that we made appointment the said they will put that I’m requesting quote again but didn’t offer me new appointment
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Terminix - Worst and unprofessional!

#1099302
1.0
Details
Totally pissed off with Terminix! They didn't showed up on their appointment, the rep said the technician is on its way. The preparation for bed bug was very tedious only to cancel it last minute. Beware of this company!!!
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Terminix - Appointment

#1098673
What a bad service! We schedule two appointment and nobody came. The first time the guy came and it was super fast. I will not recommend terminix at all!!!!
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Terminix - Poor service level regarding appointments

#1088087
1.4
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The McKinney, Texas location never comes on time or they just don't show up for scheduled appointments. Why have I put up with this? Longer term client.
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I told Terminix before they came out that I really needed the job done that day because I had to do a lot to schedule time off with my work, and now I will have to start all over agin with another company and take more time off. DO NOT WASTE YOUR TIME WITH THIS...
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Terminix Customer Care
#1103435
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9/71/74: had an appointment with William Jones.Never Showed / didn't even call despite the fact that customer service said he was on his way. Eventually the office closed the phone rep said 'sorry he's not answering his phone and there is nothing we can do. 9/817:...
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Product
Terminix Customer Care
I didn't like
  • Reliability is pathetic customer service is impotent
  • Cannot resolve issues
#1098084
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Terminix does not have the expertise or skilled technicians to provide services in rural areas for exclusion. I hired them for services to get rid of mice on my property because the mice had done costly and extensive damage. I called them and they came to my property a...
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Anonymous
Shelley Bailey

Agreed even in a big city they have no idea of what they are doing nor do they care. They are all about cheating you out of your money. As has been our experience, we've also...

1.0
Product
Terminix Customer Care
#1093906
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We had our home tented 4-5 years ago and have had yearly inspections with spot treatments along the way.Earlier this year we discovered more activity and the technician told us the home would need to be retested. However no one called to schedule the appointment. A...
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Anonymous
Disgusted2

I can relate to that !

1.5
Product
Terminix Customer Care
#1086485
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This review is for Terminix Commercial servicing the San Fernando Valley, CA seriously... they suck. Tech turn around rate is high. Service is terrible. They do not show up on day and time of "scheduled appts". They do not return calls. They respond to extra service...
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1.8
Product
Terminix Customer Care
I liked
  • Mostly friendly and polite customer service staff and tech
I didn't like
  • Zero customer contact
  • Not serviced in a timely manner
  • Lack of communication
#1079741
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I have called twice in the last week because my finance statement that terminix goes through is billing me double than what I owe. I was told all I have to owe is $424, but I am being billed $910. I called last week and was told I shall receive a call. I waited a week,...
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Terminix Customer Care
#1076586
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I called to schedule an appointment with Terminex reguarding a problem with mice.They set up an appointment and when the time came and they didnt show up I called the number I originally called and they said aan apointment wasn't set up the day I origanally called....
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Terminix Customer Care
#1072416
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