On July 20, 2016 we had an inspection done in our home after finding three bed bugs in our home. The inspector told us the bugs were isolated in one bedroom and on one section of our couch.
We paid $2000 for treatment and one year of coverage. They couldnt return for the first treatment for a week and we followed their prep instructions to a t. They came for the first treatmemt and we found even more bugs after they had been there. I called immediately and was told that was normal but that they would return one week later to treat again.
A week later (yesterday) the technician returned and treated the one bedroom again and told us our sofa was clear. Today we found 15 more crawling around a supposed treated area and found one on our couch! I called and spoke with several people regarding their 30 day money back guarantee and so far have had no luck! I was told by one gentleman that he wouldnt pprove my refund because we hadn't given them a fair chance!!!
We are living out of garbage bags in our garage because we can't safely bring anything back into our home. My son has been staying with his grandparents for the last 2.5 weeks and my family is not comfortable in our own home. The customer service of this company is beyond reproach and I'm livid!
I will be contacting a lawyer and the local news because this is ridiculous! Will never recommend this comoany to anyone!!
Product or Service Mentioned: Terminix Bed Bug Pest Control.
Reason of review: Bad quality.