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Customer service
Price Affordability
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Terminix will create a bait and switch operation for their quarterly plans. They come out 4 times a year for the quarterly inspection and then every year gradually increase your rates.

I started at $70 per quarter and now they have asked for over $90 for the same service once every 3 months.

When I called them to discuss my billing, the escalation rep was more interested in talking over me than trying to understand my situation and reducing my bill. I have cancelled my service because I am tired of the bait and switch games that Terminix plays with its customers.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Pompous attitudes.

  • Bait And Switch Quarterly Plan
Company wrote 0 private or public responses to the review from Apr 23, 2015.
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