I allowed my brother and sister in law and their 5 kids to live in my house in 12/10. After a period of time I started having insect bites. In 3/11 when they moved out I discovered all of their belongings COVERED in bugs that turned out to be bed bugs. I panicked and ripped up all the carpeting from my house. I called terminix and they sent a tech out to my house the first part of April.
The tech assured me that they handle things like this all the time and usually one treatment is all you need. They had me bag up everything that could be laundered and wash it at the laundry mat. They asked me to take my pictures off the wall and stated they would treat them too. My first visit lasted only 2 hrs (I have a 1500 sq ft home). I left my debit card information with the man and told him that I would need to pull the money from my savings account and he stated "that's fine we can call before we charge it"
Within two weeks I was having bed bug bites again and was SEEING the actual bugs. I called back and they sent a DIFFERENT rep out. He came in and treated one room! Within ONE week we were having the same issues again. It took them a week to come out and spray. Still at this time (mid April) my account had never been charged. I bought new furniture and threw away a lot of belongings thinking that it might help the problem. The guy came back and just kept repeating "I don't see any evidence of them...but I guess I can treat anyway" he treated a total of 5 rooms in less than 5 minutes.
We lived in peace for approximately two weeks and started having bites again. My husband said we should wait to call because they told us they applied "birth control" and maybe this was just the last of the bugs before they died and because terminix told us that it took 7-14 days for bed bug bites to appear on a person. After a week I called the company and was told that since my account was never paid they couldn't help me. I told them my account was never charged and they said I would have to speak to a manager who would call me back. Within the hour the manager called me back and told me that if he was the one who hadn't paid his bill, he wouldn't be calling the company to come fix the problem. He was VERY VERY rude and I was in tears by the end of the phone conversation. He stated that if I paid in full in cash they would come treat my house again and I agreed. I just want the bed bugs gone.
They came out to the house and this time the manager came along. They "inspected" my house and still didn't find any evidence of bed bugs. I asked them are the bites not enough evidence? And they replied "you must be bringing them from somewhere else, we have treated and treated this house". I insisted that they treat the house again regardless because that was our agreement. They spent maybe 30 mins treating and left--paid in FULL and in CASH (minus the $200 discount he took off for making me cry) and once again me in tears. I was just happy they were gone.
In the following week I noticed the kids had bed bug bites. I called terminix and was told I'd have to speak to the manager, who would call me back. When I received the phone call they informed me that the manager had decided to cancel my contract for lack of bed bug evidence and they would not be returning to treat my house again although I would be issued a refund.
I still have bed bugs! I found two crawling around in my bathroom LAST NIGHT!!! If I was as hateful as the guys I had to deal with, I'd put those bugs in an envelope and send them to them! I hired this company to take care of the bed bugs and instead I received the run around and was treated like ***!