It has been almost a year and still have problem with bed bugs in one of the rooms. I was told by a supervisor who was one of the ones sent to treat that they would keep treating until all bed bugs are gone.
Undoubtedly this was not true. When I called I was told they had given me extra treatments and if I needed more I would have to pay $899 which covers 2 rooms. Terminix state they guarantee 100% of their work, this is not true. All of the technicians were different in the way they treated bed bugs.
The supervisor is the only one that treated thoroughly.
Whereas the other only treated the mattress & spring box, the supervisor was more extensive. They are not as bad as they were since he did the treatment but I still have some and would like someone to take care of them without a charge.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Unsatisfied.