Not resolved
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Service Scheduling
Value for money
0 comments

I was a Terminix customer from the day my house was built until the day before I sold it. I called Terminix to inform them of my impending move.

They asked me if I intended to transfer my account to my new home and I responded by saying I wasn't sure. They placed me on a 20 minute hold during which time I concluded I would not be transferring my account. When a customer "service" person came back on the line, I told them I'd made up my mind that I would not be transferring my account to the new house. I was then placed on hold again - this time for about 10 minutes - when the customer "service" person came back on line and told me that my account was cancelled.

They hung up without even allowing me a reply.

Not once was I rude or lost my temper (at least with them), but this was a demonstration of some of the worst customer service I've ever received. I will pay more to get an account with someone other than Terminix in the future.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

I didn't like: Dealing with terminix customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like