Not resolved

Made an appointment to have estimate. One speakerphone so two of us noted time and date.

Told to expect a call to verify time and date, we gave them two numbers. Neither number was called, according to phone records. When Terminix was a NO SHOW, we called Custumer Service. After being hung up on by 2 customer service reps, finally talked with a gal who had zero customer service skills.

She informed me the date was two days earlier, when I was home ALL DAY as well. No one called, or came to door that day either. "Customer Service" Rep told me I was wrong, as good as accusing me of being a liar. All done in a nasty tone of voice.

I told her they had lost a potential customer, they were the liars in this case, then I hung up.

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like