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They misrepresented my need for Termite control.

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I was sold termite protection though they knew I was covered by Massey through my homebuilder. I want to have my fees prorated to cover the duplicate costs. Twice I have left msgs w/Martin McCarthy Branch Mgr in the Naples area. Twice I have contacted Terminix online; no response.
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Featured
ID
#2479923 Review #2479923 is a subjective opinion of poster.
Location
Naples, Florida
Loss
$693
Preferred solution
Price reduction
Most helpful review
Alright fellow service techs we know you all have had enough, from overtime issues,changing pay plans,changing benefits,losing stock options,being abused by mgmt,cancels,allowances,pressure to sell or else sound familar?forcing employees to work weekends,mgmt getting...
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68 comments
#2123823

Most Racist Company I ever worked for.no lie NLR & Benton

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ID
#275641 Review #275641 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Terminix Pest Control

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A salesman came to my house. Told me about the "premium" package for mice and termites, cost $130 a month. When I asked why monthly, he said "if an animal gets trapped in your attic we will be there within 24 hours to remove it." Told me I could cancel anytime. Next...
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ID
#3716870 Review #3716870 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Cons
  • Customer service in billing
  • Lying salesman
  • Breach of contract by terminex
Loss
$645
Preferred solution
I WANT MY ACCOUNT CLOSED AND I WANT MY MONEY BACK, EXCEPT FOR THE INITAL $130 I PAID FOR THE ONE TIME THEY CAME TO MY HOUSE.
Terminix uses fraudulent practices if you finance with SMAC .
Terminix uses fraudulent practices if you finance with SMAC .
Terminix uses fraudulent practices if you finance with SMAC .
Terminix uses fraudulent practices if you finance with SMAC .
Terminix uses fraudulent practices if you finance with SMAC .
Terminix uses fraudulent practices if you finance with SMAC .
I needed to finance the work that was to be done by terminix I already gave that on another review. Yesterday horrible job worse customer service in my life Stacy literally lied and Jeremy is unreasonable and won't cancel my contract even if I pay in full for the...
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ID
#3716654 Review #3716654 is a subjective opinion of poster.
Location
Greenwood, Indiana

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I hoping to save you from Terminix
I hoping to save you from Terminix
I hoping to save you from Terminix
I hoping to save you from Terminix
I hoping to save you from Terminix
I hoping to save you from Terminix
Original review updated by user Jun 29, 2022
I had squirrels in my attic and they had eaten through my gable and screen. I called terminix and Stacy came did her investigation and said that they would remove insulation and fill in all holes in attic and do repairs needed. She said they would replace my inferior...
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ID
#3714958 Review #3714958 is a subjective opinion of poster.
Location
Nicholasville, Kentucky
Pros
  • No pros for this company
Cons
  • Rude and uncompromising manager
  • False promises
  • Unprofessional workmanship

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New Reviewer

Flea invasion vs payment

I talked to Laura #72512 made me so mad. She wouldn't listen and I tried to tell her what Terminex and I had set up, she told me call back we are Terminex, but wouldn't listen so I hung up. This adventure with is costing 7 dog happy with baths and things they hate. And that costs me over $500/ yr to $750 this year. Here I go again.
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ID
#3678127 Review #3678127 is a subjective opinion of poster.
Location
Montgomery, Texas
This company are liars and scammers! They constantly miss appointments. They have missed almost every appointment and then sent a text or email like the came about, but they never did. I would know as I have outside cameras. I have to keep calling and making new...
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ID
#3658448 Review #3658448 is a subjective opinion of poster.
Location
Garland, Texas

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New Reviewer

Lawsuit you have been found guilty in

As you already know, the small claims courts have awarded in my favor. I need to know who to speak to to take care of this before interest and penalties accrue to a much higher amount. Sincerely your, Richard Rossi 50 Montpieller 631-872-****
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ID
#3639940 Review #3639940 is a subjective opinion of poster.
Location
Christiansted, Virgin Islands
Loss
$11900
Preferred solution
My court award plus a full refund in excess of $11k

Scheduled appt

I called on May 25th to schedule a inspection for a refi on my home. I was told I was scheduled for 5/31/22. When I called today which is 5/31/22 i was told I wasn't scheduled but a request was put in instead. The reason I called was I was wondering where was the inspector and to verify the time. The point of me calling was to schedule an appointment not for a request this is unacceptable and not professional, I should have been told this up front and I could have chosen a different company. Now my day was wasted.

User's recommendation: Have a backup.

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ID
#3626023 Review #3626023 is a subjective opinion of poster.
Location
Takoma Park, Maryland

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New Reviewer

I ordered a part about 2 weeks ago and haven't received it

It's for mother in law.. I'm pissed paid for and not here! Don't understand your stupid review stuff either I have to write 100 letters that's bs. I will never order from you guys again and will let all my friends know not to either!!!
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ID
#3612474 Review #3612474 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$11
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
The communication of this company is horrible. The first guy came without a phone call or appt and I was in the shower. I called. The 2nd guy came and did low spots and said there is a team that can come with ladders to spray the high spots as I said the eaves and...
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ID
#3604874 Review #3604874 is a subjective opinion of poster.
Location
Wallkill, New York
Pros
  • Large company
  • Left me thinking it would be resolved
Cons
  • Total waste of time and money
  • Service received and the customer service
  • Empty promises for call back
Loss
$139
Preferred solution
Full refund

Want online access to the detailed service contracts I have with Terminix

Unable to find details of the customer service contract plans I have with Terminix. Recommend they be accessible on your website.
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ID
#3581594 Review #3581594 is a subjective opinion of poster.
Location
Pasadena, California
Preferred solution
Let the company propose a solution

This company never responded to my concern

Terminex guys came into our home spray my house and broke a few items. One of those items was valuable. All they said d was sorry about that and left. I contacted yed the company and they have never returned my calls or emails. I would not use them in the future. You would think a company this size would take care of their customers
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ID
#3562885 Review #3562885 is a subjective opinion of poster.
Location
South Boston, Virginia

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New Reviewer

Exorbitant pricing

My wife was conned into signing a way overpriced contract for termite control. After we realized the cost, I contacted the firm and cancelled the contract. But the monthly bills kept coming. During every subsequent call I was continually told "I'm sorry", but the firm did nothing and the bills continued. I finally paid off the contract because of threats that my credit rating would be impacted if the delinquent account was turned over to a collection agency.

User's recommendation: Don't use Terminix.

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ID
#3516608 Review #3516608 is a subjective opinion of poster.
Location
De Soto, Missouri
Pros
  • Good service
Cons
  • Way too expensive
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Billing/cancellation

I have tried to cancel my account eight times was assured it was cancelled and then received a bill for renewal. This was one week after talking to them.I have never had such a time getting free of a service I do not want.Joan Moran

User's recommendation: Do not hire.

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ID
#3454852 Review #3454852 is a subjective opinion of poster.
Service
Terminix Pest Control
Pros
  • Tech that came out was great and professional
Cons
  • Billing service
Preferred solution
My services cancelled as promised.

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Supporter
New Reviewer

Damaged my mattress

Update by user Mar 17, 2022

I was just informed by supervisor Kenley Hoseph that the accounting sept said I will have a check with 5 business days

Original review posted by user Mar 17, 2022
I was told that a check to replace my mattress cost me $727.00 and kensley Joseph supervision of my local branch that my claim was approved and a check was going out to me. Never receive red doesnt return phone calls nor does the local or regional manager return calls.Terminix does not have a corporate email or phone number. Waiting for my lawyer to persue this. Arlene Durando

User's recommendation: Never use Terminix.

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ID
#3412958 Review #3412958 is a subjective opinion of poster.
Location
Delray Beach, Florida
Pros
  • Lousy service
  • Very prompt when you are a new customer
  • No pros for this company
Cons
  • Terrible customer service and impossible to cancel
Loss
$727
Preferred solution
My replacement for a new mattress that they damaged $727.00
New Reviewer

To get my $337 from terminix.

I have trying , IN VAIN, to get terminix to credit to my credit card acct of $337 for at least a month now. This amt was billed to my credit card by automatic renewal and i cancelled my acct. I have made repeated calls to terminix within the last month and a half to no avail. i need my money as soon as possible.

User's recommendation: Don't sign up because they will make it very,very,very difficult to get your money back.

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1 comment
#2148403

So true. I had a very similar experience. This company is as crooked as they come!

ID
#3393828 Review #3393828 is a subjective opinion of poster.
Location
Rockville, Maryland
Preferred solution
Full refund

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