Berkeley Heights, New Jersey
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Service Scheduling
0 comments

I have scheduled 3 times to many with Terminix! Shame on me for giving them a third time to show up!

After the first no show, I called the rep she said to call right before your next appointment and we can make sure they're on their way. I did and they assured me they were running on schedule and sure enough. ...no show. Since I have termites, I decided one more chance and sure enough....no show.

Called after the 3rd no show to try and talk to a manager/supervisor and after being on hold for 5 minutes the rep said she couldn't get a hold of anyone, but said someone would call me back within the hour.

I'm not holding my breath. ...kinda over Terminix!

Reason of review: Poor customer service.

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