1.5
Details
Customer service
Service Scheduling
0 comments

I have called numerous times about black mold in my crawl space that was allegedly treated 7 months ago when they installed The Atomox ventilation system. I have been a customer for 18 years.

Terminex also has the contract on my daughter home. Today, The Terminex representative Told me their policy changed and I could contact my local office directly. She gave me the managers phone number to call him directly. When I called the managers number his phone answering system said he was out of the office or driving and @he was unavailable leave a message.

When I tried to leave a message his service stated his mailbox was full and hung up. I spent a total of 18 minutes waiting to talk to an agent who couldn’t help me other than giving me the managers number.

I will not renew in December. Horrible customer service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Atmos installer.

I didn't like: Service received, Customer service providers.

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