I have called numerous times about black mold in my crawl space that was allegedly treated 7 months ago when they installed The Atomox ventilation system. I have been a customer for 18 years.
Terminex also has the contract on my daughter home. Today, The Terminex representative Told me their policy changed and I could contact my local office directly. She gave me the managers phone number to call him directly. When I called the managers number his phone answering system said he was out of the office or driving and @he was unavailable leave a message.
When I tried to leave a message his service stated his mailbox was full and hung up. I spent a total of 18 minutes waiting to talk to an agent who couldn’t help me other than giving me the managers number.
I will not renew in December. Horrible customer service.
Product or Service Mentioned: Terminix Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Atmos installer.
I didn't like: Service received, Customer service providers.