We are selling our home. Terminix comes out to do an inspection and tells us we don't have the coverage plan that our invoice says we have. We can't close on the house without this particular termite coverage.
Office in Memphis says we do have the coverage, then after talking with local office in Mobile, AL say we do not have the coverage. hmmm
The invoice we have says Liquid Defend System, which according to their site covers Formosa termites. http://www.terminix.com/termite-control/liquid-defense/
I emailed a picture of the invoice that clearly states Liquid Defend System plan and yet they still deny we have that coverage. We have not missed a payment and have bank records to prove it.
Bait and switch.
Reason of review: bait/switch.
Preferred solution: Deliver product or service ordered.