Today (9/27/16), I left work early without pay for a Termite inspection & they didn’t show up. I called 5 minutes before the time & was assured that they were showing up.
15 min after the time frame, I called again & was placed on hold & when asked to speak to a manager, was told someone in that capacity would call me the next day.
When I insisted I speak to a manager, they (surprise) placed me on a long hold, came back and claimed they tried calling the Tech and couldn’t reach him, but left him a message. We should be paid one day of their managers salary for each no show.
Product or Service Mentioned: Terminix Termite Pest Control.
Reason of review: Poor customer service.
I didn't like: Discrepancy of what was promised and reality, Poor coordination, Unprofessional, Untrustworthy.