175 Limekiln Rd Ste 200, New Cumberland, PA 17070, USA
Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Service Scheduling
Value for money

I paid $1600 for a 2 visit plan. After the initial visit when I was trying to schedule a follow-up I couldn't get the tech to reply.

Finally he replied and said "dude I don't work for terminix anymore call corporate". So I called corporate and have sent dozens of messages only to be told that I had 90 days to schedule my follow-up! My initial contact with the guy who quit and correspondence with corporate were all well within the initial 90 days.

They have no desire to help with the situation and appear to have intentionally made it impossible for me to get my follow done within the contracted timeframe. I have requested a full refund for breach of contract and they said, "No, you should have fulfilled the contract we are not responsible for your lack of scheduling."

Product or Service Mentioned: Terminix Customer Care.

Reason of review: Not as described.

Monetary Loss: $1600.

Preferred solution: Full refund.

I didn't like: Quality of the service, Dealing with terminix customer service, Fraudulent activity, Impossible scheduling, No return calls.

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