I had an appointment with Terminix from 8-10AM. It is now after 1PM.
I have called them 6 times since 10:19AM. I have been put on hold for 10 minutes, 16 minutes, 19 minutes at a time. I asked for a Manager, I was promised to speak to one in 30 minutes, about 2 hours ago. The operators are polite but have no influence on the inspectors in the field.
The guy assigned to my appointment has not called their office or myself in over 3 hours. Inconsiderate, nonresponsive, unprofessional, and I'll tell anyone who will listen how worthless I think they are.
Product or Service Mentioned: Terminix Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I didn't like: Not providing scheduled service e, Poor coordination.