The day the technician finished sealing off my house, before he left, I asked him about traps. He said.
He didn't have any. He called two other workers and one was out of town and the other was too busy. The technician said he had some snap traps. I told him I would take those.
When he checked, he did not have any. I did not want to go the night without traps, but at this point it felt like I had little choice. The tech told me he would schedule a man to bring traps the following day. That day, no one showed up with traps.
I called terminex and they told me they had talked to a field manager and he would call me in a few minutes. An hour later, I called terminex again. Thse second rep essentially repeated the lines of the first one so I asked to speak to her superior. She eventually told me that there was no one in my area and I would not be getting traps for the second consecutive night.
I asked to speak to her superior and she told me that I could not. She would email him about my situation and he would call me. I told her that I would just go down to the hardware store and buy my own traps. I don't was to sound like I'm overreacting, but the bottom line is terminex trapped rats inside my house and did not provide one single trap for (at this point) one single trap.
I have a wife who becomes greatly distraught over rats. This morning getting ready for work, shoe encountered a rat in her bathroom. I have a daughter not yet two years old and terminex penned in I don't know how many rats inside the house with. I was furious.
They want to charge me almost two thousand dollars for this? While I spent many minutes on the phone waiting for the next excuse or cop out, I heard repeated that if I was not 100% satisfied , terminex would refund my money. We will see.
Thanks. Terminex, may your child sleep with rats.
Product or Service Mentioned: Terminix Pest Control.
Monetary Loss: $1800.