I have inanely been a customer of Terminix for 2 years for both General pest treatment and Termite. Not only do both problems continue to exist, the customer service has been ATROCIOUS when trying to schedule follow ups or re-treatments.
Every time I call the "customer service" number, I am put on a brief hold of at least 15 minutes and sometimes hung up on. I have emailed communication via their website with no response.
I will say that my technician for general pest is awesome and even he is frustrated with being an associate there. I will now cancel my policies as I would rather figure it out myself than go through this perpetual inconvenience..
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