This message is to all homeowners who use Terminix to protect their homes from termites. They promise they will repair any damage caused by termites while you have a contract with them READ YOUR CONTRACT, they have a clause in there about the termites have to be active when they inspect for damage or they are not responsible. However, I had an unbroken contract with them since 1995. There were no termites present when I started this contract. In June 2015 this year I had a handyman clean my attached storage room and he discovered one wall was extremely damaged by termites. I immediately call terminix about the damage caused by the termites. On three different calls they promised they would come to inspect but they never showed up. So I involved the BBB , who contacted them and finally they sent someone to look at the damage,
He inspected and verified that it was termite damage , however, he stated that the damage was old and there was no live activity occurring/He stated that according to contract clause they must find live activity at the time of inspection. I contended that the dropped the ball by not inspecting yearly and at some time since 1995 and 2015 there had to be live activity since none was found at the beginning of the original contract of original contract. This would be on their watch. This does not matter to them so I am left holding the bag with extra expense to repair damage. The are saved by this clause(Active termite activity must be present at inspection time) I will never do business with Terminix again and caution all friends and family not to trust them, I have hired another professional company to handle all the services Terminix use to do for me and I am very satisfied with this company
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.