I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.
The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them. Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.
Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminus had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.
Before I write about Mike's call a little more background. Every other service tech asked us if the need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if the were in the area.
One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work.
I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.
Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house.
We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.
Then again I call around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem.
But, it was a problem with Mike.
Mike calls me to tell me I ain't gonna do it! I ain't gonna do it. Not now not ever am I sending another tech.
Juan is the closest tech and he's all I'm ever going to send for your service!
A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!
Product or Service Mentioned: Terminix Pest Control.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Let the company propose a solution.
I liked: Technicians that did their job and had product available.