Contact Terminix Customer Service

I have been a Terminix customer since 2007. I had an amazing experience with our previous technician. He was our tech for many years. He went out with some kind of medical issue. I understand these things happen.
This is where my troubles started. My 'local' branch is over an hour away from me. Trying to schedule someone to come out is almost impossible. If they do come out, even though I've told them when making the appointment what my issue is, they never have the right equipment or enough of it to complete the job. When I asked for poison traps for mice or glue traps, they never seem to have enough. I get a different technician every time they do come out and 'service.'
Now let's talk about them constantly bumping up my price. I understand inflation happens. You have to pay for your tech's gasoline and your chemicals. This shouldn't be a constant thing, and I shouldn't have to call and threaten to cancel just to get my price down where it's reasonable. I recommended Terminix to my children when they were old enough to have their own place. They had the same issues I had with inconsistent technicians, technicians not actually doing their job, etc. They all canceled their services after a year or so.
I maintained my service even after all of these issues came up. At one point several years ago, I needed something called 'exclusion service' because of a mouse/bat problem in my home. We are clean people but live near the woods, and the home is older. We got the service even though it was pricey. We decided to also have them blow in new insulation into our attic.
The attic and the exclusion services were great. When the time came to renew the exclusion service, I didn't feel the need. For the two years we were under contract, we no longer had a mouse or bat issue. We decided to cancel. When we started having the issues again, I called to try to get them to reinstate that, and they said no because I have a metal roof. I had a metal roof before, but now for some reason, I can't have it.
Fast forward to last month. We had a new 'Pest Control Consultant,' Ethan Seckel, come out and basically look around the house and try and sell me something. He said we needed exclusion service and termite service. I told him I agreed with the exclusion but not the termite. I also mentioned to him that I needed a wood-burrowing inspection done for a refinance on the home. He said he would do the inspection I needed for free if I would agree to one of his services. He mentioned the inspection I needed was normally $300+. I knew I needed the exclusion anyway, so I thought it was a win-win. Boy, was I wrong!
He had me sign a two-year contract and to pay $107 a month for the two years for the exclusion service. He said to give him until Monday to have the inspection complete and that he would send it over to me for me to sign. Monday came and went, no inspection. I reached out to him, and he didn't respond. I reached out to him again, and he said he had forgotten. He said he would work on it. A few days went by, and my loan company was breathing down my neck about getting this inspection done. I reached back out to him, and he had no response. I waited a day or two, and I reached out again. He said he had taken the weekend off to go fishing, and he would get back to me on the next Monday. I reached out to him twice that Monday and never got a reply. It's now been three weeks. I've still not got a reply.
I decided to take it to the company. I spoke with them on chat in order to have a record of the conversation. They said they would have someone come out and do the inspection, but there would be a fee. I informed them I wasn't going to pay the fee. I was told it would be free for signing up for the exclusion service. I was also told the inspection that Ethan had set up wasn't the right one.
As far as the exclusion service, Ethan told me all these elaborate things that the technician would do to ensure my home was sealed up and keep the mice out. Two days later, a man showed up with a little steel wool and some expanding foam. He said he had to order a dryer vent cover for me. He said he would be back to check on the poison traps. I asked him about all the elaborate things he was supposed to do, and he said he would come back and do those. He never came back. The only time I was even able to hear from that team was when their manager told me he would be sending the tech back out. That's after I requested to cancel my service and to speak to the branch manager. The only thing this worthless customer service department can do is email the branch manager and district managers. I've now called four times to cancel the exclusion service since the initial visit by Ethan. No one is returning my calls or sending me any emails. This has been the most ridiculously abysmal example of how to treat long-term customers and customers in general. All I want is to cancel my services and not be charged the $107 a month for absolutely unacceptable service. When I call the customer support department, they tell me they can't do anything until the branch manager reviews the cancellation. Well, why hasn't he reviewed it in three weeks? Why can't he get off his lazy butt and actually do some work? Why am I the one who has to pay for his incompetence? This is ridiculous!

Hello,
I have been on the phone all day about my order.
I called for a appointment and they came out of yesterday. The guy told me he saw the issue, we had seen a mouse and I paid over 250 dollars that same day for someone to come out to take care of it. The guy told me someone would call me today and set up my appointment time for tomorrow. No one came. I called today and I was told an appointment time was set up for 11-1. No one called texted or emailed me to make sure I would be home or even if I was okay with it but I needed the services so I said ok..i was told I had an old bill. I informed them I didn't know and said let me take care of that right now as I did.
I stayed home called my work and told them I was just told that I had an appointment I can't missed. They were not happy as you can imagine hours before I was to show up. Well right before 1 no one came or called and I the customer called them AGAIN. I was told that MY APPOINTMENT WAS CANCELLED they didn't know why and no one can come out today. I was UPSET. I felt used and mistreated. I called again and was told the something. I told them everything I just told you and they tried to call the home office and tech but told me they tried more than twice and no one would answer and they could set me for tomorrow. I was so upset, but I needed someone to come and I had paid. I told them tomorrow morning. They told me no one can come tomorrow morning it would have to be tomorrow for. 3-5. I told them I felt horrible because as a customer first I was lied to that someone would call me for an appointment and they never did. Next I call them the next day and an appointment time was set that I never agreed to. I had to call into work to be off that day now. No one showed up nor called texted or email me as I waited on them and come to find out my appointment was cancelled and I wasn't notified but was waiting and now I have to put aside not only a day or work missed but also family plans for tomorrow evening going to a basketball game where my nephew was playing and my daughter was cheering. I had no choice to accept THEIR time. I felt like they were the customer now.
Customer Service was awesome they actually listened to me and understood why I was frustrated.
I leave to pick my daughter up from school she gets in the car half way home my phone rings and it a guy who identifies himself as the branch manger.
He tells me that I'm going to return your payment and remove you from services. I tell him why because I spoke with higher up? He meanly says NO BECAUSE YOU ARE NOT A YOU ARE NOT A GOOD CUSTOMER AND I LOOKED AT YOUR ACCOUNT AND MANY TIMES YOU HAVE NOT PAID THREE TIME YOU WENT WITH OUT PAYING ONCE FOR YEARS AND YOU ONLY PAID IT THIS TIME TO GET SERVICES BACK! I told him but I paid and that's not why I paid as I told them before I didn't know it was a payment ONE payment unpaid when my account was not paid and when I found out each time I paid it. He said once you went years with out that payment. I said yes I felt on hard time those three times BUT when I found out and got it I paid it and return and Terminix have NEVERRRR had an issue with me but I did fall on hard times. I could have not paid it and easily went somewhere else but I didn't. I paid it each time no matter if it was a year or so I STILL paid it and came back with no issues. He was busy screaming at me saying you don't pay your bills and you want to be upset or something like that and I just kept saying I fell on hard times but I never went anywhere else I got my stuff better paid Terminix and came back. He said I'm blocking you on all Terminix and saying to not add you back anywhere. I told him that's fine as you said send my money back or how ever y'all do it don't process the payment whatever let it return to my card and I'll find another one because there are so many out there and they will take ownership of a mistake and try to make it right but you pull up old bill that went unpaid but we're paid and make that the discussion as I'm still a customer that was requiring services that I DID pay for and you are upset because I went over your head. He said I've never met you before what are you talking about. I said again that's fine you haven't.
My issues is as a BRANCH MANAGER he allowed his emotions to get the best of him because he was upset that I reached out to others with my issues when I couldn't get to him. I had every right to. No matter what I HAD PAID for services that day and he treated me like a homeless person asking for a favor or a dollar. How do you talk to someone like that who just paid 250 plus dollars for a service that didn't get alone with the 89 dollars owed? I PAID all that and he treated me like a ***
What he didn't know and I didn't feel I had to explain my "HARD TIMES" I felt on was I was diagnosed with breast cancer. I had my surgery and three lumps were removed. I was out of work and only my husband was working with a kid at McNeese University, one in highschool and one in middle school so we had to let go off things we wanted for the things we definitely needed as far as lights water etc. the pest control became something we can get back later as we did. I return back when I got well and paid my account and continue as normal.
Well, I got breast cancer again. This time it came back more aggressively and I was told I would need a double mastectomy to save my life. My oldest was now graduating from college and took off his senior year to come home and work at Wendy's to help in the house because I couldn't. WE HAD NO MONEY. I can remember talking to my technician who was a sweet guy and telling him all this. My other son was playing basketball trying to get a scholarship. My work let me go although I wasn't upset because I would be out for more than a year, I understood. My husband just did his own lil pest control for us. It was working and I was okay.
Recently my daughter saw a mouse. My husband now work out of town and only comes home on the weekend. We are at a better play, more stable place where I don't have to go for a while and stop to keep the light and other bills paid. He got some traps but they were not working so I asked him could I go back to Terminix for peace of mind. He said he would put it on his card and take care of the bill so I called to start over to only have your branch Manager call me and disrespectful tell me all he did. My daughter was with her she's 15! Her words were momma I wish daddy was here because that man would have never spoken to daddy like he did to you.
I told her unfortunately you will meet grown men who will do things like that. He has no clue all we went thru. He just kept throwing at me how I didn't pay my bills not knowing we were worried about winter coats and food and bills and he can't even respect that when we got right i CAME BACK TO TERMINIX. I never tried to go anywhere else. I stayed as true to them as I could for him to call my phone and tell me all he just said. He doesn't know I'm walking around breastless. That i went bald TWICE. That thank GOD for all the cancer programs that gave you all Christmas gifts when we couldn't. And he's a BRANCH MANAGER.
But it's okay because EVERY SOCIAL MEDIA EVERY BREAST CANCER GROUP AND ON THEIR PAGE I WILL LET EVERYONE KNOW WHAT TERMINX BRANCH MANAGER DID. EVERY REVIEW I CAN GIVE. ANYONE I TALK TO. ALL MY CHURCH MEMBERS EVERY RELATIVE AND EVERY SURVIVOR EVERY DOCTOR NURSE EVERYONE WILL KNOW

I have been trying for over a week to get someone back out here for a second treatment. The problem has not been taken care of and to be honest, your customer service is a joke.

I've called at least 5 times and have yet to get a person on the phone. It only took 2 hours for someone to come and inspect and take a $1375 payment... with the
assurance that if an additional treatment is needed it would be at no cost. What he failed to say is good luck with that!!

I'm extremely unhappy with the service you've provided. We are moving to Florida Sunday August 4 and I don't want to take anything with me
Page 8 of my contract states that I have a low level infestation. Under the cancellation notice it says | will be provided a copy of the manufacturer specimen label or other state required documents of the pesticide that was used.. i was not given that.

Itt says I need to respond to the survey, I did. It also stated that I would receive documents pertainina
to client cooperation, bed bug symptoms, bed bug management fact sheet, expectations of service or Help us help you... never got any of that.
No bait boxes were left although the inspector said they would be. I have repeatedly called and requested follow up with no one calling to schedule me.

I'm still getting bites and have been for the past month!
They did the treatment on 7/16 and on 7/17 | woke up with bites... and today is the 29th and it hasn't stopped!! We are moving Sunday August 4 and I don't want to take bed bugs with me. Tomorrow
7/30 will be 2 weeks since the treatment.

The customer service that I've gotten is pathetic and if no one comes this week before Friday August 2, I want my $1375 back! Ive done all that I was required to do, you all have not!

I have been a Terminix customer since 2017. Our technician "Lino" was AMAZINGGGGG...always called ahead of time and he always made it within the 2 hour window.

As of 2024, we were assigned a new technician which I wasn't happy about but people move on so I had to suck it up.
The first visit with the new tech in Jan 2024 went fine, the new guy came and sprayed the outside and left. When I asked him why he didn't come inside, he said it's cold and not needed and to wait for the spring. I scheduled a visit last month so they can come spray inside as well as the outside. No one showed up after 3 hours of waiting.
I rescheduled again last week--and again no one showed up!

This time I called to make a formal complaint which was escalated to Branch. The person I spoke to ensured me I would have someone show up on 5/7/24 and they would call on 5/6/24 to confirm. I never received a phone call and today no one showed up again. When I called in, the rep I spoke to called the rep and he told her he was running behind and would be here around noon since we had the 10-12 slot booked.

As of 2pm no one showed up so I called again and this time I was advised by a gentleman that he didn't have the phone# to the technician but would escalate to the Branch manager to call me in 24-48 hours.
I don't know what is going on w/ Terminix but to mess up 3 times and not offer any type of explanation is just ridiculous.

So now I'm waiting to see if anyone actually calls me from the branch--which I don't even think will happen but I'm still giving them the benefit of the doubt.
I've sat at home each time for over 3+ hours waiting for "no one to show up". This is very POOR customer service and I can't continue to ignore these red flags.