We are customers that want to autopay for service. The fact that there are 2 houses has absolutely flummoxed Terminix's billing system.
Over many customer service calls, they assured us they've coordinated the billing for both properties to directly debit, only to find out they stopped servicing one house and sent us to collections. In trying to follow up, customer service has been incompetent first and finally, rude. That's after I started off patiently asking if I could speak to a supervisor first, because of the extensive history of calls and the collections issue.
Still waiting for a return call. How do they treat people who actually don't want to pay?