Horrible. I had my services transferred.
I explained to them my work hours. They continue to schedule my home visits during my work hours. Even as much as scheduling a Sunday appointment. ( They are not open on Sunday).
When I finally got an appointment that matches my work schedule. Guess what. They came early and I was not home yet. When I called to tell them they scheduled me another appointment, guess what during work hours.
I got so frustrated I said please cancel my order. I was placed on hold and another lady came t the phone and said " so, you want your order cancelled, why. I proceeded to explain to her what happened and she said ok, we will cancel. Did not even try to make an effort to save the account.
So, I have been trying to reach my local office to tell them about this for 3 days now and no one picks up the phone and can't leave a message. Shake My Head, bad business.
Review about: Terminix Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.