Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Service Scheduling
Value for money

Generally the actual service has been fine. But when I was double billed for termite control, I discovered erratic billing for different amounts, etc.

After much probing, they said it was credited to my account, but I was never able to find it. Then, in trying to communicate, I discovered 27 different telephone numbers, strange service schedules ("zero to 2 am"), no-shows, no processing of a needed rescheduling. When I responded to a survey, they laid it on the tech instead of answering my concerns.

I took it to BBB, and they still didn't actually answer my questions about much of the above, and got it "closed." I'm concerned that if I try to cancel, they will ignore that too.

Product or Service Mentioned: Terminix Termite Pest Control.

Reason of review: Pricing issue.

I liked: All techs have been great.

I didn't like: Lack of direct customer response.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like