Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Service Scheduling
Value for money
0 comments

Generally the actual service has been fine. But when I was double billed for termite control, I discovered erratic billing for different amounts, etc.

After much probing, they said it was credited to my account, but I was never able to find it. Then, in trying to communicate, I discovered 27 different telephone numbers, strange service schedules ("zero to 2 am"), no-shows, no processing of a needed rescheduling. When I responded to a survey, they laid it on the tech instead of answering my concerns.

I took it to BBB, and they still didn't actually answer my questions about much of the above, and got it "closed." I'm concerned that if I try to cancel, they will ignore that too.

Product or Service Mentioned: Terminix Termite Pest Control.

Reason of review: Pricing issue.

I liked: All techs have been great.

I didn't like: Lack of direct customer response.

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