Contracted in early July 2018 for termite, carpenter ant extermination, and a sup pump for our basement. The week after I signed the contract someone came out and installed the bait containers. The following week someone came in to install the sub pump. This person told me that they didn’t know how to do it but they would figure it out. When they said they were finished they left a large pile of debris consisting of old brick and dirt in our basement. The sub pump surround was cheap plastic with no cover that anyone could easily fall into the hole. The pipe was run a good 6 inches or so above ground, across an area that is used to get to the furnace and an area used to access the middle of the basement, very easy to trip and fall over. The installation was very cheap and unprofessional. This installer even stacked loose old bricks precariously under part of the pipe to jack the pipe up at an angle.
Before the sup pump installer left he told me that Terminix was sending an electrician over to install a plug for the sup pump. A week later I received a call from an electrician and set an appointment. When the electrician came over he said that he would have to get back to me. It has been a month and I haven’t heard from the electrician.
Olivia from Terminix texted me back in August and I told her what was going on with the basement. Here was her response: “I have nothing to do with any of that because I don't do sump pumps nor wiring ”
I asked her if she was a Terminix employee. She admitted she was. I then asked her why she or one of the appropriate coworkers could not answer my questions or resolve this problem. Here’s her reply. “I am a pest tech I don't do laborer work so I have no idea who would of done that for you or the electrician. Only guy I know who messes with laborer work under houses or in basements would be Greg. He should of given you a card. You can contact the guy who did all that in the first place but I don't know who that was...”
No one has contacted me to resolve this!!!
In the meantime Terminix has been setting appointments, cancelling them, and resetting on their website without notifying me. (The only reason I know about the appointments is that I happened to go on their website to look for contact info to file a complaint)
Terminix has been sending me a bill for over $4,400 for shoddy, cheap, unprofessional, incomplete work. This company is the worst!!!