Property covered by terminix since 1978. I inherited service by purchasing house in 2004 (8.5 yrs.
ago). 3 years ago, front of house fell onto foundation due to termite damage which ate 40 ft. of wooden sill plates. Regional mgr.
inspected, said Terminix was responsible for only 20% of damage??? Subsequent inspections by State of Arkansas, plus my finding current inspection report stating "No termite activity or damage present" convinced Reg. Mgr to approve repair. However, during course of repair (long) he became combative, argumentative and finally draconian in his behavior, to the point that my wife ordered him out of the house.
Subsequent to this misadventure, the regional manager raised the yearly contract price 100%, claiming the house was too large to be serviced at the original contract price.
The house had not grown in size since 1978, so this increase was placed into effect purely by spite, and by his ability to do so because of his position. There is NO reason other than his ire toward this customer to warrant a 100% increase in coverage.
Product or Service Mentioned: Terminix Manager.
Monetary Loss: $22000.