Tamme Urw
map-marker Placentia, California

Don't trust Terminix, they wants to Tent my house for $3500 for two 1 inch termite on the tip of my patio.

I called Terminix to give me an estimate to do a Termite inspection since I am selling my house. I needed one fast.

I told the lady who answered that I have an account with them for pest control and that I like to get someone to come out to do Termite inspection, I also told her that I need it ASAP and if there is an opening today that I will appreciate it. The lady came back and said "sorry we can not do it today and it will be $150 for the inspection for tomorrow." I told her that if I have to wait till tomorrow, I already have an appointment with another company and that can do it for half the price, which is true. I thanked her and called to confirm my appointment with the other company.

Well, not even an hour later, Mr Jimmy Phu, who claimed that he is a senior Field Inspector, said that he can come in a couple of hours and he can do it for $75. This is where I was stupid enough to accept. This was a red flag and I should've declined it. of course the $75 is to lure me in and then he will hit me with the big tag.

And that is exactly what happened!

Facts: My house is build in the late 2004 and is in like new condition.

My outside large patio is not even 5 years old and I did termite inspection last year and my house was clean.

Mr Phu came to the house and after the inspection, he said that my house was very clean, no signs of termite inside the attic, or the interior or the garage or around the house. However, he said there are two 1 inch spots on the very corner tip of the patio, about 11 feet away from the house, have termite. He said you can paint or spot treat it but we have tent the whole house to get rid of the termite, just in case they went through the wood into the house.

Gentelment, this guy has given me an estimate for over $3000 to tent my house for a stupid piece of wood that has two 1 inch spots of drywood termite and is about 11 feet from my house. He said he will not give me clearance unless I tent the house! I was flabbergasted! I would accept a $100 spot treatment, or to change a $15 piece of would or even replace the whole patio for that matter but to tent he house for $3000 is way too ridiculous. My advise is never trust Terminix! They are highway robbers and will do anything to get your money.

If you want any info and to show that I am not making this up, you can email me and I will send you the quote and some pictures that I took for my patio and the two spots.

hkdeiss@***.com

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Loss:
$3000
Reason of review:
Quoting a job that is unnecessary.

Preferred solution: Let the company propose a solution

Clifford Oqu
map-marker Newington, Connecticut

False Advertising and Blatant LIES

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Terminix said they would take care of all the pest issues I had. I wanted to treat before the pests became a problem this year and was told terminix guarantees they take care of all pests.

They ended up blowing off 2 scheduled appointments and when they finally did show up they refused to take of the bees! I had bumble bees and wasps in the backyard and they refused to take care of the problem! This company should NOT be in business! They do not treat for bees and will find any excuse in the book!

They are absolute liars and a mickey mouse company! You people have been warned DO NOT TRUST terminix they will lie about everything to get you to sign up and then provide ZERO SERVICE!

BUNCH OF *** ARTISTS! They 100% engage is false advertising and BLATANT LIES!

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Loss:
$500
Cons:
  • Blatant lies
  • False advertising
Reason of review:
false advertising, TERRIBLE customer service, blatant lies

Preferred solution: To be investigated for false advertising practices, blatant lies, customer manipulation, etc.

3 comments
Guest

By law no pest control company treats bees unless they're in the structure. Bees are protected by law cause they're needed in the environment.

You're the *** and you don't want to listen to a professional.

Also, you can't control bees in a yard anyway. There is no treatment method for treating swarming insects.

Guest

you should be ashamed of yourself for wanting them to treat the bees. Do you realize this would is going to starve to death if we keep killing the bees. What an *** you are.

Guest
reply icon Replying to comment of Guest-999370

Another terminix employee that doesnt know ***! The only protected bees are honeybees!!

The rest r worthless pests! So get ur facts striaght before talkin *** what an *** u r for being a terminix ***!!

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Anonymous

Appiontment

Rod at Terminex made an appointment when I called about pest control at my house. They would be here between 1PM and 5PM, no one showed. I called Rod back,"it was set up wrong". Terminex misses out on me as a new customer. Who Cares?

The competition does.

and why do I have to put at least 100 words in this box

and why do I have to put at least 100 words in this box

and why do I have to put at least 100 words in this box

and why do I have to put at least 100 words in this box

and why do I have to put at least 100 words in this box

and why do I have to put at least 100 words in this box

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Reason of review:
Poor customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Terminix - Staff Review from Philadelphia, Pennsylvania

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poor customer service. customer service is lousy.the techs even lousier. they do not honor their scheduled time to show up. and shows no remorse for being a no show
View full review
Reason of review:
Poor customer service
1 comment
Guest

Have tried for 2 years to solve a problem with bugs. No help from Terminix.

They are good about sending service people out. No problem with the workers. The problem is that whatever they do does not work.I was told that if I want to spend more money and try something else maybe that would help. Are they kidding?

This is it. will try another company.

Anonymous
map-marker San Antonio, Texas

Terminix - Pest Control Review from San Antonio, Texas

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As a second time customer I had doubts about restarting services. However after two years of canceling services and continuing to receive letters and calls to restart service. I went ahead and gave them a second chance. Within the first 24 hours of receiving services upon arriving home we can clearly see the services went unperformed. After calling customer care immediately about the situation I was advised it would be two weeks before they could return to my home I told them this was unacceptable I would rather cancel since it was obvious I was going to have the same issues the rep was rude instantly. Then iafter requesting to cancel I was in for.bed they found a way for someone to come out. After waiting all day no one showed when I called back. They said the computer said no one said that to me yet I had the names of every rep I spoke to who confirmed horrible experience nothing was resolved as of yet.
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Reason of review:
Poor customer service
Jaelen Myb
map-marker Hawthorne, Florida

Tried to rip off 75 year old person for $4k, Hawthorne Florida

After a termite infestation trough a crack in my foundation, I signed a $4k one time treatment contract with termini to drill 170 vertical holes 6 feet deep around my 1200 sqft foundation to create an underground curtain barrier as well as drilling 12 foot horizontal holes under the slab to kill the existing terminate colony, as well as performing a Tenting treatment at a later date. When the technician came to the house he mentioned that he should be done in about an hour. I asked how he was going to do all that work in an hour and showed him the contract with the detailed drawing of all the vertical and horizontal holes. He said that his work order said to dig a 6 inch trench around the house and dump 80 gallons of chemicals into which is his standard method for treating a house. And that in his 25 years of working for Terminix that he had never done anything like what my contract stated and that he didn't even have to ability to do that kind of work. So, I sent him away, called the sales rep and general manager and cancelled the contract. Guess what, they charged me anyway…for everything including the Tenting that wasn't even scheduled to be done yet (which was also cancelled), and they also billed me for a 4 year service contract. I spent 3 hours on the phone and talked to 5 different people trying to get the charges to my credit card cancelled/reversed, but apparently know body in billing knows how to cancel/reverse credit card charges. The charges are still on my credit card as of this writing.
View full review
Loss:
$4200
Cons:
  • Stealing from elderly
  • Poor coordination
  • Fraud charges to credit card
Reason of review:
Fraud

Preferred solution: Full refund

Anonymous
map-marker Kansas City, Missouri

No show for important appointmen

We had an issues with some type of insect near our deck doors and needed to have it looked into right away. I had requested an appointment online and gave my husband's contact info. He was called right away and they set an appointment for Saturday morning. We both stayed home for it even though we had previously made other plans. The person from Terminix was a "no show". We were not happy about this, as we stayed home for no reason. We had to wait till Monday and contacted another company who took care of the issue for us right away.
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Reason of review:
Another company responded quickly
Anonymous
map-marker Sacramento, California

Staff Review

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Your sales rep came to my door uninvited and banged on the security door as hard as he could after ringing the door bell. I nearly had an asthma attack. I did not solicit this activity. You all need to do some sensitivity training. This kind of behavior is uncalled for. You need to address this behavior. I live in Califirnia.
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Terminix Pest Control Review from Chicago, Illinois

Called Terminex to make appointment. I was told I would get a call back in 48 hours. No call in 48 hours. I called Terminex a second time, made appointment for between 1-5 on 7/7/2015. No one showed the entire day. Called Terminex at 4:45 PM and they can't get in contact with the inspector, they tried twice. I was on hold for 18 minutes!. So I waited all afternoon to give this company my business in the 60617 zip code. They are terribly unprofessional!!! At one point the person employee told me "it is summertime so we are very busy!!!" Like I am not busy!
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Reason of review:
no show
Anonymous
map-marker Raleigh, North Carolina

Terminix does not stand behind their brand / guarantee

We have work being done in our kitchen. Our contractor noticed termites and ant damage and hundreds of bugs.

Called terminix NOW 3 times and no call back, no service person out to visit. Window must be replaced before we can continue with kitchen remodel and we don't dare replace window because the bugs will move elsewhere. We have had terminix for several years and this is a huge slap in the face to a long time customer. We need this addressed ASAP.

Holding up our contractors and costing us money each day. We need this window replaced and the bug problem remedied immediately.

View full review
Loss:
$1000
Cons:
  • Warranty
  • No return calls
  • Do not stand behind their brand
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Terminix Pest Control Review

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They are disrepectful they lie they are iresponsible they never answer the phone you can never talk to anyone only automated junk I regret ever dealing with them I'm going to send a e-mail to corporate office to let them the bunch of jerks they have as employees
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Reason of review:
Poor customer service
Anonymous
map-marker Barrington, New Hampshire

Terminix Service Review

Suppose to be here 5 hrs ago, not even a phone call yet. Waste of a day off!
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Reason of review:
Poor customer service
Anonymous
map-marker Jersey City, New Jersey

Terminix Pest Control Review

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I used them for bugs/mites... I think they used water... I've seen more bugs since they left and none of them are dead or dying from their spray inside or outside of the house. They are a SCAM... Don't use them!
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Reason of review:
Bad quality
Marquell Srq
map-marker Laurel, Maryland

Terminix Manager Review

Worst service ever, no one showed up as schedules for 2 times. Called and they put me on hold forever. Today I was scheduled for service between 1-3 , now it's almost 6 no one showed , the only quick thing they could do is to charging my credit card.i tried to reach a manager who put me on hold for half an hour until I was fed up. Definitely would not recommend this company to any one
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Melbourne, Florida

Terminix - Ants Control Review from Melbourne, Florida

Company cannot treat ants cause they won't spend money on good chemical. They use the cheapest chemical that doesn't work. I use another company that doesn't spray water and now my ants have gone away. My technician who was about to quit told me the managers wouldn't give them the chemicals that worked in order to increase their bonuses. They used cheap product and it's amazing they get away with it. They also have no idea how to schedule appointments, it's almost like they're trying to make the company the worst it can be. I strongly suggest you don't hire Terminix. If you do, you will end up calling for a lot of return calls cause THEY WILL NOT us the right chemicals for the job. They're just worried about taking money and giving below par service. I watched the technician spray my ants 4 times in one month and they never died. I asked Truly Nolan technician to look at my invoice and he laughed at the chemicals Terminix was using. He said I was getting ripped off and I definitely feel the same.
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Reason of review:
Poor customer service
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