Jan V Pda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spiders in my home

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terminix - Spiders in my home
Terminix - Spiders in my home - Image 2

I purchased a Terminix plan June 1 for termite, general pest control and spider treatment. After receiving treatments July 13, I had more bugs in my home than before the treatment. I tried numerous times to get a hold of someone from Terminix in my local office (Franklin TN) to help assist the issues in home and continued to call since July. I scheduled an appointment online which was a 3-month checkup since I cannot get communication with the Franklin office.

The exterminator Gavin on August 14 looked at the problem and said there is nothing he can do about it and I would have to purchase a different service that would cost $7000 and up. He also said I was sold the wrong treatment to begin with, sold by Irfran (Ron). I asked if Gavin could get a hold of a supervisor so I could get the pest problem taken care of somehow. I was never contacted. I called the FRANKLIN TN Terminix office several times only to be hung up on. I emailed 6 times to cancel my contract. I have not received any type of refund or any communication with Terminix

I have talked to corporate customer service after sending several emails and also sending a letter to the Memphis office. I finally cancelled as of August 19 and will be getting a refund.

I received a call from the service manager Craig at the Franklin office on August 24 . I explained to Craig that I have cancelled my services and would like a refund since I have been trying to cancel within the first 30 days and had zero communication with the Franklin office and spiders running all over my home. He stated that he could not do a refund until he personally solved the issue regarding the spiders in my home. I told him once again, I have canceled ALL services and am extremely frustrated with Terminix and the communication from the Franklin office. I would just like a refund. He insisted on trying to make things right and would like me to give Terminix a second chance before he issued a refund. I agreed to let him come to my house and address the spider issue.

Craig came out to my house several times in September inspecting the spider situation and did an additional treatment. He told me to give it a bit of time and I would see drastic improvement. The first couple of days after the second treatment, the number of spiders I was seeing/killing was less than usual. But soon after, the infestation went back to normal, and I am still seeing/killing over thirty spiders in my home a day. Craig nor Terminix have been back out to my house since September. On top of the spider issue, I am still being charged $100.40 for services when I canceled August 19. I called Terminix customer service on November 2 and was put through to Terminix Chattanooga. I spoke with Robin I believe who was very understanding of my concerns. She emailed the Franklin office and said hopefully they would give me a call today or tomorrow.

Still no contact with the Franklin office November 3, I decided to call the Franklin office only to be hung up on by Anika. I then called again and spoke with her about my issues. She stated my contract was still active and I could cancel now. I told her that I have already cancelled and need to speak with someone regarding this issue. She then placed me on hold in which no one ever came back to answer. So then, I called Terminix customer service and spoke with Robin in Chattanooga again. I told her I still have not heard from anyone. I tried calling the Franklin office and was hung up on and then placed on hold. I am frustrated and not sure what to do at this point. She sent another email to the Franklin office.

November 3 Crag reached out to me. He stated that I was not cancelled on his end in the Franklin TN office and if I was to cancel I would still have to pay for the 12 month contract. Also, if I did cancel now I would be charged for a cancellation fee and installment fee. Then said that if I did not have a contract, he would have not done the additional treatment in my home. I reminded him that I cancelled on August 19 with corporate because I had been calling the Franklin office and never could get any communication with anyone. I have email confirmation via Terminix my Ultimate Service Plan was cancelled. I also reminded him of our conversation in August that he would not issue a refund until he personally fixed the spider problem. I told him I should not continue paying for services when I cancelled months ago and when treatment has been ineffective and spiders are still full blast running all over my home. He told me that the problem would not be eliminated overnight and there is a process. The second round of treatment would have brought the spiders out more, and he's just helping me out. I told him, please do not take this personally. I know there is a process to eliminate spiders but this is an ongoing issue. It is the same way it was before the two treatments and I have given Terminix a second chance to fix it. He asked if I would like to schedule another appointment and sent me an email of my contract.

At this point, I am overly frustrated with Terminix. This has been 6 months of *** and I am ready to move on to another company to fix my spider issues.

View full review
Loss:
$500
Pros:
  • Lousy service
Cons:
  • Lack of communication
  • Being dishonestly billed

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE!

Anonymous
map-marker Nottingham, Maryland

Poor service!! 1200 cancellation RIP OFF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They make you THINK your pest issue will be solved by them, but you will be highly disappointed! Amateur technicians. I am by no means a pest control expert but can promise I know more about the business than their technicians. Want something done right. DO IT yourself or please find someone else that is qualified. WARNING DO NOT sign contract agreement until youve tried taking care of the issue on your own and have completed research they will charge you 1200 dollars for a cancellation.
View full review

User's recommendation: Stay Away!

Gary H Yig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bethany, Oklahoma

Failure to provide service on warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought service contract and paid each year to keep in place. Discovered termites and the company won't do anything about the issue. Now manager won't respond, even after contacting them multiple times. The service contract isn't worth the paper it's written on.
View full review

User's recommendation: Don't buy Terminix Termite Service contract.

Charles P Knd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owings Mills, Maryland

Bed bugs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 06, 2021

My wife call one of the numbers you gave to me and the suppose to come back on 8-9-21 and she will do a walk though with that person and do what they promise.

Original review Jul 01, 2021
I"ve have bed bugs exterminator come in and extermate and the warranty said there are to be no live bugs left and I found 30 to 40 bugs on new mattress cover , under bed and some on walls. I call Terminix to complain and they never call, text oemai or email me to come back
View full review
Pros:
  • Lousy service
  • What was promised
Cons:
  • Not trustworthy
  • Empty promises for call back

Preferred solution: Deliver product or service ordered

User's recommendation: get more estimates .

Toria L Pij
map-marker Southfield, Michigan

Complaint

Please give a call or respond to this request. I was sent to a collection agency for services I terminated.
View full review
Pros:
  • Non
Cons:
  • Customer service

Preferred solution: Remove from collection agency

Linda G Lzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norton, Massachusetts

Lack of responce from local office

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

we have a mouse problem. we were convinced by a technition that replacing our insulation in the basement would cure the problem, it didn't.

two more visits from technitions proved fruitless. was told by the last one that if we saw a mouse after a week to call for help. we waited two weeks, caught 6 mice on sticky traps that I bought we tried to call for more service, the person we talked to said they were having trouble making an appointment and someone would call us which never happened!!! we have tried to call the last couple of days, told lines were extremely busy, press 1 for schedule call back, been waiting almost 2 hours with NO CALL!

promises have been made and NOT kept!!! unless things change we will not be renewing our contract, telling everyone we know the way we've been treated and notefing the bank we were financed through about your way of doing busness so they will think twice about doing business with your company ever again

View full review
Cons:
  • No customer service
  • Will not help people when issues arrive
  • Terrible phone system

Preferred solution: Deliver product or service ordered

User's recommendation: use another pest control company

Katherine I Eht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refuses To Answer Or Return My Call’s

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Refuses to keep their Word and guaranteed to get rid of my pest control problem in Home I want my entire $1409.00+ money back I paid them for not fulfilling their guarantee &;; because there playing games on my family and I still having issues Extremely disappointed & will be definitely letting Everyone I know & run across know exactly how Terminix treats their customers
View full review
Loss:
$140900
Pros:
  • Made promises that were enticing
  • So far they dont have any
Cons:
  • Dealing with terminix customer service
  • Guarantee a joke
  • Your sales pitch because it was full of lies

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM TERMINIX THEY SERIOUSLY RIP OFF THEIR CUSTOMERS

1 comment
Katherine I Eht

Honestly to this day still & it’s been going on months now Terminix Pest Control Company has still not gotten back to me and has been completely seriously ignoring my calls and messages both refusing too respond or call me back nor give me back my money I seriously need back ASAP I am extremely upset with this company NEED HELP PLEASE !

Edward Y Ntp
map-marker Santa Fe Springs, California

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called Terminix customer service again but same results no refund. I will not give up until I get my refund. I will file claim thru Los Angeles small claim court which will much higher cost to Terminix after all expenses court expenses and other costs.
View full review
Loss:
$269
Pros:
  • Left me thinking it would be resolved
Cons:
  • Won
  • Attitude of all concerned

Preferred solution: Full refund

User's recommendation: No results yet for to give a recommendation.

Mary Jayne G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Holiday, Florida

Had pest control charge was over $2000 still have bugs, Havent gotten any responses to come & correct problem.Created a loan for service i didnt approve.Had to straighten that out with their company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called them do you have a problem resolved with bed bugs.

Moved into a home with used furniture full of the mites.

Got rid of almost all the furniture but not the bugs

They went into the walls and floors. And left lesions and bites on me and my cat.

I was told if they put a tent over the house they would be able to get rid of them( the bugs)I had to leave for at least four days! I stayed out a total of 6 nights, When i returned chemicals were still present on everything and this was extremely burning to my skin.But i

also tried to get in touch with them at the hotel Where I was holding the check for them. I got the check on the fourth, Service was done on the fifth. I notified them that I had a check for them with no response from either the tech or his management,Can I receive a call when Im at home from a Service master saying they were pleased that I had a new account with them,I didnt even know what type of a/c Service master had.But it was company they use for loans boy was I surprised.

After much going back-and-forth with Service-master I had to pay them with my loan from my bank in order to suffice the loan they created without my permission.Im positive this was to ensure that they got paid whether I was happy or not. But the fact that I still have any issue with the bugs and Ive gotten no response from them Im Considering my next step to be a legal one. They also helped me move some crates from the storage unit, so they could be sprayed, but This was the late afternoon before the service they didnt give me time to open these crates to properly allow for spraying, so they couldn't be treated So I tried to cancel the appointment that was the following day. Sterling W the tech wouldn't allow me to.

Im sure this was due to the fact that they were planning on getting paid as soon as the job was done, so it really didn't matter what I got done or didn't get done properly.

As long as they got paid. Immediate payment was a sure thing for them.

So now I still have the bugs and Im still even sicker than I was before because of the chemical poisons that's in the walls cabinets the floor that burn when touched and Im still trying to get it out not even to mention my clothes with both chemicals and bugs in them. I cannot buy any new furniture I'm down to one couch only my clothes are in crates and bags and whenever I touch something and try to clean it my hands and skin burn. On top of that I have a storage unit that's been half cleaned out, and I have to pay for that on top of two loan payments one for their Services and one for the hotel.

I'm in more shape now than if I had never had to do anything. And I thought there was supposed to be some kind of guarantee that they will come back until the problem was resolved I haven't even heard from them.

I have not been in the best of health, but I plan on contacting their corporate office and if I cannot resolve it there then I'll be looking into a lawyer. I initially thought the fact that they had a guarantee would be the way to go.

I was wrong.

View full review
Loss:
$800
Pros:
  • Left me thinking it would be resolved
  • Large company with a record
  • Acted like they understood the problem
Cons:
  • Poor quality--exclusion
  • Lack of direct customer response
  • Reliability is pathetic customer service is impotent

Preferred solution: Rectify the problem by steam cleaning the areas they were suppose t rid of parasites. If they can’t get rid of them I would like a refund and an apology because they elicited a loan without my permission

User's recommendation: Dont use them for credit,read all documents carefully. Get everything they’re supposed to be doing in writing

Natalie C Xte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

They have come out twice to exterminate and I'm still seeing roaches. I am very disappointed! I paid too much money for me to have the same problem! My number is 832 883-****. Please call me
View full review
Anonymous
map-marker Kingston, New York

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We canceled our terminex due to the fact we no longer live at that address. After numerous calls I was told someone will get in touch. No one has gotten hold of me. Meanwhile terminex has my money by charging my credit card. Im getting the run around
View full review

User's recommendation: Do not use terminex, find another company

Anonymous
map-marker Canoga Park, California

No service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have tried for 3 months to get service on my exclusion policy without success. Multiple phone calls and promises of service. Make appointment - no show
View full review

User's recommendation: Don't sign up

Abraham N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VA refi termite inspection

Good afternoon My name is Abraham Negron. I live in Melborne Florida 32940. The reason for this email is to complain about Terminix service on June 9, 2021. I was scheduled for a termite inspection due to a VA refinancing of my house. The individual performing the inspection whos name is David Lamb told me that the VA termite inspection documents would be ready and emailed to me by the afternoon. Around 4:00 I called him and the call went directly to voicemail. This happened twice. The bottom line is that I have been with Terminix for more than five years. This actions of the Melbourne office and the mentioned individual are not acceptable. Because of their actions as of Friday I will no longer be a TerminiTerminix customer Respectfully Abraham Negron cmsabe@***.net 321-223-****
View full review

Preferred solution: Full refund

User's recommendation: Right now None

Chris B Hhh

Very Dissatisfied Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3 Month (March 2021) I paid for Exclusion and Prevention. My Gutters were fine before Terminix came in and place Gutter guards up and left cringed metal as a replacement said it was temporary, and they would come out and finish the Job! Have not heard from them since (it is approaching the month of June). You can see the horrible job from the street! At my front entryway at that! They have devalued my home and the pest is still present. What a Joke! This is not acceptable.
View full review
Pros:
  • Non
Cons:
  • Damaged personal property
  • Unfaithful promise

Preferred solution: Let the company propose a solution

User's recommendation: BEWARE!

Anonymous
map-marker Burbank, California

No service

I have been trying for 3 months to get a service on my yet a service on my exclusion contract multiple multiple phone calls multiple texts multiple texts and no answer no appointment set no appointment set. I am well past the 72 hours that it needs to get that it needs to get an appointment on the books still no word from Terminix yet still no word from Terminix the service to get service out is the yet get service out is the worst. My rating would be less than 0The ability to make an appointment within a reasonable time
View full review
  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 79