1.7
  • Technicians1 votes
  • Customer service5 votes
  • Service received4 votes
  • Attitude of all concerned2 votes
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  • 1 day ago
  • Repairs
  • 10
  • REVIEW RATING 3/5

I have had the Bait System around my house for a year. Am selling house and having repairs done. When removing siding of back porch evidence termite activity. Called Terminix and was told that I was only covered for subterranean termites and not dry wood termites. have had outside of house treated every 3 months for the past year. How can this not be protected. Terminix is a rip... Read more

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  • 2 days ago
  • Household Services
  • Cincinnati, Ohio
  • Pest Control Service
  • 20
  • REVIEW RATING 4/5

Had Terminix for years & everything good until I had to change some appointments ahead of time to meet our needs. They showed up whenever they wanted & disregarded my appointments always with the excuse that their office sent them. Last straw was my wife waiting all day for them to show and they never & never had the courtesy to call & inform us. Now that we dropped them they... Read more

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  • 2 days ago
  • Household Services
  • Plano, Texas
  • Pest Control
  • 16
  • REVIEW RATING 4/5

Terminix will create a bait and switch operation for their quarterly plans. They come out 4 times a year for the quarterly inspection and then every year gradually increase your rates. I started at $70 per quarter and now they have asked for over $90 for the same service once every 3 months. When I called them to discuss my billing, the escalation rep was more interested in talking over me... Read more

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  • Apr 22
  • Household Services
  • Stanton, California
  • Pest Control
  • 13
  • REVIEW RATING 4/5

I have paid for their annual termite package for years. I recently scheduled my annual inspection only to not have anyone show or call. When I reached out to customer service to share my disappointment, they could not reach the branch location (Laguna, CA), documented my complaint and said a manager would call me. After 4 days, I called back only to find out no one has even reviewed my... Read more

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  • Apr 19
  • Employees and Ex-employees
  • Bel Air, Maryland
  • Working Experience
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

As a tech with 20+ years, I would first like to say that in the beginning, the company seemed to be very fair. I used to brag about Terminix and tell everyone how they were fair and took care of their employees. The changes that have taken place within the last 18 months has changed my outlook immensely. I have always been very loyal to Terminix over the years and now they have come in and given... Read more

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  • Apr 14
  • Household Services
  • Edmond, Oklahoma
  • Termite Inspection
  • 72
  • REVIEW RATING 4/5

We have had Terminix's Ultimate Protection plan for over 25 years. We recently found evidence of termite damage in our home and when we contacted Terminix they refused to make repairs because they said it was old damage from 25 years ago. A different termite company found evidence of new termite trails and exit holes in an area with a new window installed just a few years ago. Both the Teminix... Read more

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  • Apr 14
  • Household Services
  • Commack, New York
  • Pest Control
  • 51
  • REVIEW RATING 4/5

TERMINI TECH CAME TO TREAT MY HOUSE FEB. 23 WHEN THERE WAS ABOUT A FOOT OF SNOW OUTSIDE. ASKED TERMINIX TECH WHAT ARE YOU DOING SPRAYING FOR PESTS,I SAID DON'T YOU THINK THEY ARE FROZEN FOR THE WINTER HE SAID WE HAVE TO START NOW. CALLED TERMINIX TOLD THEM NOT PAYING FOR WINTER SERVICE, TERMINIX SAID THIS IS WHAT WE DO. THEY HAVE A LOCAL NUMBER ON MY STATEMENT BUT WHEN YOU CALL IT IT GOES TO A... Read more

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  • From mobile
  • Terminix
  • Mar 31
  • by anonymous
  • #615926

Terminix stinks!! They show up at home (no one home) hang a piece paper on door for Services rendered, and charge your credit Card!! Did this Twice! After filing two complaints with the BBB and 4 months Latter got My Money back! Don't use these crooks they don't CARE!! Add comment

  • From mobile
  • Terminix
  • Mar 29
  • by anonymous
  • #614875

Terminex comes out and sprays my outside when I am not home and then leaves a bill. When I asked them about doing my inside, I was advised that I have a contract for outside only, but they will come and do the inside. This makes no sense at all! I cancelled service. Add comment

  • Mar 23
  • Household Services
  • Hawaii, United States
  • Pest Control
  • 107
  • REVIEW RATING 4/5

I'm the caretaker for a house in Hawaii and decided to get Terminix to come spray for insects. I was told that if I needed someone to come out in-between the quarterly service I could get that at no extra charge. Well, guess what. They have come out every three months as promised but whenever I've called for extra service I get completely ignored. I called at the beginning of March to get... Read more

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