1.3
  • Customer service2 votes
  • Service received2 votes
  • I did not like1 votes
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  • Mar 23
  • Household Services
  • Hawaii, United States
  • Pest Control
  • 17
  • REVIEW RATING 4/5

I'm the caretaker for a house in Hawaii and decided to get Terminix to come spray for insects. I was told that if I needed someone to come out in-between the quarterly service I could get that at no extra charge. Well, guess what. They have come out every three months as promised but whenever I've called for extra service I get completely ignored. I called at the beginning of March to get... Read more

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  • Mar 14
  • Household Services
  • West Deer, Pennsylvania
  • Termite Inspection
  • 53
  • REVIEW RATING 4/5

Service itself seems adequate, but website, billing, and service ticket documentation are terrible. When a service tech comes for an inspection and you're not there, they're supposed to leave you paperwork that tells you what they did and what, if anything they found. The last several times, I've gotten a scribbled note on a business card that I cannot read. As far as their billing goes,... Read more

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  • Mar 08
  • Household Services
  • Melbourne, Florida
  • Contract Cancellation
  • 37
  • REVIEW RATING 4/5

We ordered additional work for our home at a cost of $1500.00 in which we gave a deposit of $500.00, which was not to be cashed until the work was performed. They cashed it immediately and we still had three days in which to cancel, which we did. They cashed it here immediately and here it is already six weeks later and I still haven't gotten a refund. I have called their "customer" service... Read more

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  • Mar 05
  • Household Services
  • Vancouver, Washington
  • Pest Control
  • 53
  • REVIEW RATING 4/5

After being assured by the company before stating service that they would call and schedule an appt. prior to coming they did not. My dog would vomit and have uncontrolable diarrhea, lay on his bed and cry. In the beginning they were good about calling and then stopped and informed me that they do NOT do that. This company's products are NOT SAFE for animals and I would NOT reccommend them if... Read more

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  • Feb 12
  • Household Services
  • Buford, Georgia
  • Termite Inspection
  • 4
  • 4
  • 176
  • REVIEW RATING 4/5

I started to leave a detailed explanation on how I was "done wrong" by Terminix. But, I decided just to leave a good short piece of advice..this company does NOT care about its customers and has absolutely zero integrity! Spend your hard earned dollars on a small, locally owned and operated pest control company. Most likely you'll get better service and your business will be APPRECIATED! I... Read more

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  • Feb 03
  • Household Services
  • Fairfax, Virginia
  • Pest Control
  • 126
  • REVIEW RATING 4/5

I paid Terminix more than $1600 for the work they did in my house. They claimed there were rats in the house so they treated my house for that and they said my house will be protected lifetime. We still have animals in our attic and around the house but they couldn't figure out how they come in or what kind of animals we have. Don't ever believe what they tell you in person or over the phone... Read more

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  • Jan 20
  • Household Services
  • Orlando, Florida
  • Pest Control
  • 1
  • 1
  • 162
  • REVIEW RATING 5/5

I am renting a house and the homeowner uses terminix. We were here for 9 months before I had my husband call to find out if they actually had a pest control company. The homeowner said they were supposed to come out every 3 months. To make a long story shorter, they lied about coming out. The homeowner was paying for a service that wasn't getting done. The bug guy got caught in his lie because... Read more

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  • Dec 17, 2014
  • Household Services
  • Santa Ana, California
  • Pest Control
  • 8
  • 8
  • 370
  • REVIEW RATING 5/5

I have used Terminex for pest control for years. I have always had to be home to instruct them on what to do, since they couldn't manage to do that from one visit to another, but I never followed them around my home to see if they did what was requested. I recently had security cameras installed around the exterior of my home, so I could watch what they did. What a joke! First off, he came in the... Read more

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  • Dec 01, 2014
  • Household Services
  • Insect Treatment
  • 2
  • 2
  • 249
  • REVIEW RATING 5/5

We had a problem from the people that previously lived in our house with bugs. Having kids, I needed it taken care of right away! The Terminix website said they would be there withing 24 hours. I called and got everything set up. Their price was outrageous, but had to get it taken care of fast. I paid the down payment and about three days later someone called to set up an appointment. When they... Read more

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  • Nov 19, 2014
  • Household Services
  • Mobile, Alabama
  • Termite Inspection
  • 167
  • REVIEW RATING 5/5
Terminix - Paid invoices state plan is Liquid Defense System - they say we have different coverage.
1 of 2

We are selling our home. Terminix comes out to do an inspection and tells us we don't have the coverage plan that our invoice says we have. We can't close on the house without this particular termite coverage. Office in Memphis says we do have the coverage, then after talking with local office in Mobile, AL say we do not have the coverage. hmmm The invoice we have says Liquid Defend System,... Read more

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