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  • Customers like
    • Technicians1
    • Not very much1
  • Customers don't like
    • Customer service7
    • Service received4
    • Management support2

  • 5 hours ago
  • Other
  • Lake Forest, California
  • Pest Control
  • 2

Missed appointments, customer service does not even try and help you with your issue. Had to speak to someone for over two weeks to get my problem resolved and still ended up paying to be rid of Terminix. Even though they could not get rid of my pest problem. Horrible company model leads to horrible employees. When you call the corporate office to try and get issues resolved they are no better... Read more

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  • From mobile
  • Terminix
  • Jun 24
  • by anonymous
  • #655638

poor customer service. customer service is lousy.the techs even lousier. they do not honor their scheduled time to show up. and shows no remorse for being a no show Add comment

  • From mobile
  • Terminix
  • Jun 24
  • by anonymous
  • #655546

Uneffective trestment, horrible customer service, missed appointments, unresponsive management Add comment

  • Jun 19
  • Household Services
  • Panama City Beach, Florida
  • Pest Control
  • 54
  • REVIEW RATING 4/5

All calls to Terminix are routed through a call center in Phoenix. Despite having a local number, it is impossible to connect to anyone locally. Our initial contact with Terminix was very positive. It has gone down hill at a steady pace. One technician says they only have to spray outside. Another admonishes me because he hasn't been able to get inside. They spray my walls and furniture... Read more

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  • Jun 17
  • Household Services
  • Andover, New Jersey
  • Appointment
  • 41
  • REVIEW RATING 3/5

Scheduled my first service on a Monday 3-5pm. I was supposed to receive a confirmation call and a call 30 min before they came. The tech came at 1:30 pm without notice and was only planning to perform 1 out of the 5 services. I sent him away. I called them and rescheduled for Tuesday at the same time. NO SHOW, NO CALL. I called them again and rescheduled for Wednesday at the same time. Lots of... Read more

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  • Jun 17
  • Household Services
  • San Pedro, California
  • Pest Control
  • 23
  • REVIEW RATING 4/5

Support staff has no idea what a termite completion is. After being transferred 4 times I left my name and # and no one called back. I am a real estate agent and I would never ever use or recommend using this company. We were not able to complete our transaction on time because we were unable to get a completion in a timely manner. When I contacted the listing agent he had the same experience... Read more

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  • Jun 17
  • Household Services
  • Raleigh, North Carolina
  • Pest Control
  • 40
  • REVIEW RATING 4/5

We have work being done in our kitchen. Our contractor noticed termites and ant damage and hundreds of bugs. Called terminix NOW 3 times and no call back, no service person out to visit. Window must be replaced before we can continue with kitchen remodel and we don't dare replace window because the bugs will move elsewhere. We have had terminix for several years and this is a huge slap in the... Read more

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  • Jun 17
  • Household Services
  • Oklahoma City, Oklahoma
  • Pest Control
  • 39
  • REVIEW RATING 4/5

I have had their "Termite Guarantee" for years and we find termites in our fence and they say it is not covered. What a shock and a bait and switch. I talk to some "liaison specialist" at their corporate office who just gave me the run around. We are obviously not going to renew our pest control ($285)and termite ($279) annual contracts when they expire. You would think they would want to... Read more

Was this review helpful? 0 2
  • From mobile
  • Terminix
  • Jun 16
  • by anonymous
  • #651544

Your sales rep came to my door uninvited and banged on the security door as hard as he could after ringing the door bell. I nearly had an asthma attack. I did not solicit this activity. You all need to do some sensitivity training. This kind of behavior is uncalled for. You need to address this behavior. I live in Califirnia. Add comment

  • From mobile
  • Terminix
  • Jun 16
  • by anonymous
  • #651538

I know they are going to charge me for service they did not do.i told them to never come without calling because the dog bites. After i made 3 calls trying to get service, i came home and found a flag in the yard. They claimed they serviced the house. Not true! If they had gotten closer they would be bit. Inside mouse treatment couldn't be ,no one was home. LIERS. Add comment

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