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  • Customers like
    • Not very much2
    • Technicians2
  • Customers don't like
    • Customer service8
    • Service received6
    • Attitude of all concerned4

  • 2 days ago
  • Household Services
  • Encapsulation
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Terminix has little to no complete training and almost zero managers at the branch level with the proper knowledge and training to handle encapsulation work or sump pump work. I worked for Terminix for 20 years and was midlevel manager for almost eight years. The training process for Terminix is at best a joke. The role out "new product lines" such as encapsulation and exclusion and hold a... Read more

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  • 2 days ago
  • Household Services
  • Auburndale, Florida
  • 12
  • REVIEW RATING 4/5

I contacted Terminixto come and do a one time visit and specifically selected one time on the contract - I called them one month later as I am still seeing roaches and they said I have a bi monthly service scheduled for Sept 10 and that will cost $129 - I told him the roaches have never completely gone and he said his system would not allow him to put in a service call for free - Terminix has now... Read more

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  • Aug 30
  • Household Services
  • Zebulon, North Carolina
  • Bedbug Treatment
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I hired them and let me say I should have read this first because I still have the same number of bedbugs I had before the exterminator came out. When I was inspected by them they couldn't even find them and said ohh your good you may have had them but since you have cased in your mattress you should have no more problems.. Red flag I should have known better.. They came out two weeks ago and... Read more

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  • Aug 28
  • Household Services
  • Mountain View, California
  • 15
  • REVIEW RATING 4/5

Attempted to schedule a termite inspection with no return call/ confirmation. Called one week later and got a confirmed date and time range. After 3 hours no contact no show. Another call and was instructed a manager would call back. An hour later, no call back. Terminated all services on the fourth call. I would never recommend this company based on unprofessional customer service. At least two... Read more

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  • Aug 25
  • Household Services
  • Minneapolis, Minnesota
  • Terminix Pest Control Service
  • 51
  • REVIEW RATING 3/5

We had our initial home inspection and treatment in our home on 08/22/15. The tech did not seem to know anything. He was a really big guy and just spraying outside the house had him out of breath already. He never checked our attic and it took him less than 8 minutes to complete spraying through our entire house. He did a half a$$ job. I could've done better myself... Within two days we were... Read more

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  • Aug 19
  • Professional Services
  • East Northport, New York
  • 86
  • REVIEW RATING 4/5

The other day a young man with Terminix clothing and ID came to the door saying "I don't know if you've heard about what's been going on in the neighborhood but we're out here treating homes for infestations that can be dangerous…" etc etc etc. As he was talking he was showing me laminated pages of images of various insects, one in particular - an ant. I said I don't have a problem and didn't... Read more

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  • Aug 18
  • Household Services
  • Philadelphia, Pennsylvania
  • 37
  • REVIEW RATING 4/5

Paid $1600 for treatment and still having issues. I have been calling terminix since 7/13/2015 and still no one has been able to help and not once have a manager or higher up returned my phone call to solve my issue!!! I will never do business with terminix again. This company rips hardworking people off for their money and does little to hold up to their customer satisfactory guarantee model!... Read more

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  • Aug 15
  • Household Services
  • Little Rock, Arkansas
  • Terminix Pest Control
  • 57
  • REVIEW RATING 4/5

Several months ago I complained to the home office about their service technician, but he was still the one who called on me. I told him I was still seeing some bugs and saw signs of a rodent. He did not put anything out to kill or catch a rodent and I still had some bugs. One weekend a different technician came a sprayed and said he would be coming from now on. About three days later the... Read more

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  • Aug 14
  • Household Services
  • Minneapolis, Minnesota
  • Terminix Account
  • 25
  • REVIEW RATING 4/5

God awful customer service for two days. .had appt called back to give ccard info Even tho they said they would call me. .call dropped twice when i called them no one called me back 3rd time she insured me i had an appt no one ever came next day call dropped 3 times while they were looking into it no one ever called me back. .when i finally got in touch with some one he wouldn't honor the quote... Read more

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  • From mobile
  • Terminix
  • Aug 13
  • by anonymous
  • #682276

Terminix falsified inspection. Technician falsely stated an inspection had been done when all he did was place a notice on the door. Watch out and don't trust them to inspect when no one is home. Add comment

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