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  • Customers like
    • Technicians1
    • Not very much1
  • Customers don't like
    • Customer service7
    • Service received4
    • Pompous attitudes2

  • 2 days ago
  • Household Services
  • Kansas City, Missouri
  • Terminix Pest Control
  • 13
  • REVIEW RATING 4/5

We had an issues with some type of insect near our deck doors and needed to have it looked into right away. I had requested an appointment online and gave my husband's contact info. He was called right away and they set an appointment for Saturday morning. We both stayed home for it even though we had previously made other plans. The person from Terminix was a "no show". We were not happy... Read more

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  • Jun 30
  • Household Services
  • Coffeyville, Kansas
  • Pest Control
  • 32
  • REVIEW RATING 4/5

You cannot call local Terminix offices anymore because they laid off the receptionists. Now everything has to go through a call center in some other state. My service was today, according to their website, between 3-5 PM. The guy shows up at 11:40 AM and of course I am not home. Called the call center and they said the local office said service was between 8-5. Wrong answer. I am not waiting... Read more

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  • Jun 29
  • Household Services
  • Lake Forest, California
  • Pest Control
  • 20
  • REVIEW RATING 4/5

Missed appointments, customer service does not even try and help you with your issue. Had to speak to someone for over two weeks to get my problem resolved and still ended up paying to be rid of Terminix. Even though they could not get rid of my pest problem. Horrible company model leads to horrible employees. When you call the corporate office to try and get issues resolved they are no better... Read more

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  • From mobile
  • Terminix
  • Jun 24
  • by anonymous
  • #655638

poor customer service. customer service is lousy.the techs even lousier. they do not honor their scheduled time to show up. and shows no remorse for being a no show Add comment

  • From mobile
  • Terminix
  • Jun 24
  • by anonymous
  • #655546

Uneffective trestment, horrible customer service, missed appointments, unresponsive management Add comment

  • Jun 19
  • Household Services
  • Panama City Beach, Florida
  • Pest Control
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

All calls to Terminix are routed through a call center in Phoenix. Despite having a local number, it is impossible to connect to anyone locally. Our initial contact with Terminix was very positive. It has gone down hill at a steady pace. One technician says they only have to spray outside. Another admonishes me because he hasn't been able to get inside. They spray my walls and furniture... Read more

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  • Jun 17
  • Household Services
  • Andover, New Jersey
  • Appointment
  • 50
  • REVIEW RATING 3/5

Scheduled my first service on a Monday 3-5pm. I was supposed to receive a confirmation call and a call 30 min before they came. The tech came at 1:30 pm without notice and was only planning to perform 1 out of the 5 services. I sent him away. I called them and rescheduled for Tuesday at the same time. NO SHOW, NO CALL. I called them again and rescheduled for Wednesday at the same time. Lots of... Read more

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  • Jun 17
  • Household Services
  • San Pedro, California
  • Pest Control
  • 31
  • REVIEW RATING 4/5

Support staff has no idea what a termite completion is. After being transferred 4 times I left my name and # and no one called back. I am a real estate agent and I would never ever use or recommend using this company. We were not able to complete our transaction on time because we were unable to get a completion in a timely manner. When I contacted the listing agent he had the same experience... Read more

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  • Jun 17
  • Household Services
  • Raleigh, North Carolina
  • Pest Control
  • 51
  • REVIEW RATING 4/5

We have work being done in our kitchen. Our contractor noticed termites and ant damage and hundreds of bugs. Called terminix NOW 3 times and no call back, no service person out to visit. Window must be replaced before we can continue with kitchen remodel and we don't dare replace window because the bugs will move elsewhere. We have had terminix for several years and this is a huge slap in the... Read more

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  • Jun 17
  • Household Services
  • Oklahoma City, Oklahoma
  • Pest Control
  • 62
  • REVIEW RATING 4/5

I have had their "Termite Guarantee" for years and we find termites in our fence and they say it is not covered. What a shock and a bait and switch. I talk to some "liaison specialist" at their corporate office who just gave me the run around. We are obviously not going to renew our pest control ($285)and termite ($279) annual contracts when they expire. You would think they would want to... Read more

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